Medical Secretary – Rapid Access Addiction Medicine (RAAM) at NorWest Community Health Centres

Thunder Bay, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

50551.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical reception, Electronic medical records, Triage, Appointment scheduling, Administrative support, Trauma-informed care, Harm-reduction, Customer service, Problem solving, Confidentiality, Communication, Interdisciplinary collaboration

Industry

Hospitals and Health Care

Description

Medical Secretary – Rapid Access Addiction Medicine (RAAM) 1 FTE to March 31, 2028 Thunder Bay Site One of a network of provincial community health centres, the NorWest Community Health Centres is a community based, non-profit organization funded by Ontario Health, emphasizing access to primary health care and prevention programs and services. We are currently seeking a 1.0 FTE contract Medical Secretary, who as a valuable member of the Community Health Centre team will provide reception and medical secretary support to the Rapid Access Addiction Medicine (RAAM) clinic, an interdisciplinary addiction clinic serving people who use substances and who face significant barriers to care. This role involves answering phones, greeting clients and visitors, triaging referrals, and booking appointments across multiple clinic sites. Responsibilities include maintaining electronic medical records, managing referrals, e-faxes, and providing general administrative support while ensuring confidentiality. The position requires delivering friendly, person-centred service using a trauma-informed and harm-reduction approach. The position has a competitive salary, the Health Care of Ontario’s Pension Plan and an excellent group health benefits package. The salary range for this position is from $41,956 to $50,551 per year. We do not use AI to screen resumes. Qualifications: Secondary school diploma, Medical Secretary certificate or equivalent relevant work experience; Three to five year’s office experience preferably in a health setting; Demonstrated ability to be flexible, organized, a self-starter, and possess excellent problem solving skills; Demonstrated ability to provide excellent customer service, perform well under stress, and deal with multiple demands and unpredictable delays. Demonstrates a professional and friendly manner and has experience dealing with the public in a way that is mature, sensitive and helpful both over the telephone and in person. Experience in a community-based primary health care setting, addictions, homelessness, and/or mental health is an asset. Strong understanding and alignment with the concepts of trauma-informed care and culturally safer care. Demonstrated experience working successfully with people who face significant barriers to care, including unhoused and underhoused, current and past substance use, living with mental health challenges and diagnoses, 2SLGBTQIA+ communities, etc. Drivers license and access to a vehicle is required How to Apply: Please visit: https://norwestchc.org/employment/ The deadline for applicants is Monday, May 4, 2026. Please submit your cover letter, resume and three work reference contacts with your online application. Cover letters can be addressed to: Lesly Gunasekara, Manager of Human Resources NorWest Community Health Centres 525 Simpson Street Thunder Bay, Ontario P7C 3J6 FAX: (807) 622-7637 www.norwestchc.org NWCHC’s is an equal opportunity employer. We thank all applicants for their interest but only those selected for an interview will be contacted. Upon request, accommodations due to a disability are available throughout the selection process.

Responsibilities

The medical secretary will provide reception and administrative support to the Rapid Access Addiction Medicine clinic, including managing referrals and electronic medical records. The role involves triaging referrals, booking appointments across multiple sites, and delivering person-centred service to clients.