JOB SUMMERY

Under direction of the Clerical Supervisor, the Medical Secretary performs a variety of tasks for Hendersonville Pediatrics, as they are the first contact via telephone or face-to-face interaction with patients, sales representatives, and visitors. This position is a crucial link between the patient and the care delivered by the physicians and clinical staff. The ideal candidate will work collaboratively with all Physicians, Clinical, and Billing staff in support of direct patient services, exhibiting flexibility and a “can do” attitude, with the goal of fostering an environment which promotes patient comfort and trust. The ideal candidate will exemplify the core values and mission of Hendersonville Pediatrics, always exercising the utmost discretion, diplomacy, and tact in patient/staff interactions.

QUALIFICATIONS

• Advanced computer knowledge and skills.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; cultural sensitivity and demonstrated ability to work with diverse groups of people.
• Intermediate to advanced phone skills; able to effectively relate via the telephone and inperson to serve the needs of Hendersonville Pediatrics’ patients/clients/visitors in a manner that is efficient and productive.
• Must be highly flexible; able to accommodate changing needs of the office.
• Welldeveloped verbal and written communication skills.
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
• Willingness to work evenings, weekends and/or holidays.

REQUIREMENTS

• Valid North Carolina Driver’s License, insurance, and ability to accept travel assignments between locations in Brevard and Hendersonville.
• High School diploma or equivalent required.
• Minimum one year of medical secretary / receptionist experience in a health care setting or similar.
  Job Type: Full-time
  Expected hours: 32 per week
  Location: Hendersonville
  Schedule: 8 hour day shifts, four days a week with rotating evenings and weekends
  Pay: $17.40 - $18.40 per hour
  Healthcare setting: Private practice
  Medical specialty: Pediatrics

• Performs daytoday medical office duties including but not limited to answering phones, scheduling appointments, greeting patients/visitors, copying, faxing, and data entry.
• Provides information to callers according to Hendersonville Pediatrics’ Policies and Procedures; transfers calls to appropriate staff as needed.
• Welcomes and greets patients/clients/visitors to the office in a manner that is helpful and friendly, determines purpose of visit and directs patients/clients/visitors to appropriate person when needed.
• When scheduling appointments, carefully screens patients for correct contact information and informs patient of adequate documentation that must be presented at time of visit (verification of insurance, custody documents, and/or any forms that need to be completed during visit).
• Informs patient of any existing balance noted in computer and request patient be prepared for any payment due at time of visit.
• Verifies method of payment for service (NC Medicaid, private insurance, private pay, etc.) and collects data, copays and/or payment as appropriate.
• Hand out and discuss information pertaining to Patient Portal. Ensure Patient Portal invitations are emailed to parents/patients.
• Ensure that preregistration is completed by parent/guardian via Phreesia prior to appointment and that necessary data is transferred to EHR.
• Process incoming messages and requests received via the Patient Portal.
• Adheres to all Hendersonville Pediatrics’ policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Hendersonville Pediatrics’ policies and HIPAA requirements.
• Maintains patient waiting areas, office files, and frontdesk areas in a manner that is organized and neat.
• Assists Medical Records as needed completing forms, enter patient medical history, process chart attachments, scan patient information sheets, insurance cards, etc. into patient charts.
• Exercises problem solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Performs other duties as may be required.