Provides secretarial support to the Respiratory Medicine Department and members of the multi-disciplinary team to assist in the smooth, efficient and effective running ofthe service. Assists in the organisation of the Respiratory Consultants workload. Acts as a point of contact for patients/carers, providing information on systems and processes within the hospital, including appointment and admission-related information, to satisfactorily resolve queries. This includes establishing communication networks within the team and with other appropriate health care professionals.
Work closely with the multi-disciplinary team to ensure the delivery of a high-qualityservice to the department. This will require the utilisation of good secretarial, clerical, communication and interpersonal skills. To have a positive day-to-day working relationship with the consultants, multi-disciplinary team members, managers, and support staff (e.g. Central Appointments, radiology etc.) Communicate tactfully and politely with patients/carers and staff in the exchange ofverbal and written information.
Deal with telephone, face-to-face and enquiries efficiently and with understanding, taking action as appropriate. Plan and organise own time/work

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