Job Title: Medical Services Executive
Location: LLMG Flagship – Singapore
Reports To: Head of Clinical Operations
Works Closely With: General Manager, Medical Services Lead, Head of Operations, Zone Managers, Team of Doctors & Nurses

QUALIFICATIONS & EXPERIENCE:

• Diploma in any discipline
• Familiarity with regulatory requirements, PDPA, and documentation standards.
• Proficient in healthcare IT systems (e.g. EMR, scheduling tools) and Microsoft Office.
• Strong communicator with good presentation skills and results driven
• Prior experience in clinics or former flight attendants with strong service, communication, and operational coordination skills are highly desirable
• Willing to be AED/CPR trained in cases of a medical emergency
• Passion and interest for preventive healthcare, lifestyle medicine and longevity medicine are highly desirable
• Deep alignment with our purpose and values

ROLE OVERVIEW

The Medical Services Executive plays a pivotal role in ensuring the efficient delivery of healthcare services and the seamless coordination of clinical operations within a lifestyle medicine clinic. Reporting to the Head of Clinical Operations, this role is responsible for supporting multidisciplinary teams, managing patient service flow, and ensuring that all medical services meet quality service expectations. The ideal candidate is detail-oriented, operations-savvy, and patient-focused, with strong understanding of compliance and service quality.

KEY RESPONSIBILITIES

• Coordinate day-to-day medical services and multidisciplinary appointments (e.g. doctor, diagnostics, allied health) to ensure smooth patient journeys. Oversee schedules, appointment flows, room allocations, and patient throughput efficiency
• Ensure operational readiness of clinical rooms and support smooth transitions between services
• Ensure a high-touch experience for all patients through timely, attentive, and personalised support. Serving as a service liaison and escalation point for patient queries, concerns, and feedback
• Assist in maintaining accurate records, consent forms, and medical documentation as per MOH retention guidelines and PDPA compliance
• Support the implementation of SOPs and operational workflows for service consistency and identify and escalate gaps in care delivery, scheduling, patient communication, or service coordination
• Assist in collecting data for quality improvement audits and patient satisfaction surveys
• Work closely with doctors, nurses, allied health professionals, and executive team to ensure unified service delivery