Job Title: Medical Services Lead
Location: LLMG Flagship – Singapore
Reports To: Head of Clinical Operations
Works Closely With: General Manager, Medical Services Executives, Head of Operations, Zone Managers, Team of Doctors & Nurses

QUALIFICATIONS & EXPERIENCE:

• Diploma/Bachelor’s Degree in any discipline
• At least 5 years of supervisory experience in a medical clinic, preferably in a primary care setting
• Familiarity with regulatory requirements, PDPA, and documentation standards
• Proficient in healthcare IT systems (e.g. EMR, scheduling tools) and Microsoft Office
• Strong communicator with good presentation skills and results driven
• Willing to be AED/CPR trained in cases of a medical emergency
• Passion and interest for preventive healthcare, lifestyle medicine and longevity medicine are highly desirable
• Deep alignment with our purpose and values

ROLE OVERVIEW

The Medical Services Lead is a leadership role involves supervising a team of Medical Services Executives driving operational efficiency, implementing process improvements, and ensuring compliance with healthcare regulations and organisational standards. Similarly to the team of Medical Services Executives, the leader also ensures the efficient delivery of healthcare services and the seamless coordination of clinical operations within a lifestyle medicine clinic. Reporting to the Head of Clinical Operations, this role is responsible for supporting multidisciplinary teams, managing patient service flow, and ensuring that all medical services meet quality service expectations. The ideal candidate is detail-oriented, operations-savvy, and patient-focused, with strong understanding of compliance and service quality.

KEY RESPONSIBILITIES

• Lead and supervise the medical services coordination team, providing guidance, training, and performance management to ensure high standards of service delivery
• Develop workflows with HODs that align with clinic needs and patient volumes, ensuring optimal coverage and resource utilisation
• Foster a collaborative team environment that promotes professional development and continuous improvement
• Coordinate day-to-day medical services and multidisciplinary appointments (e.g. doctor, diagnostics, allied health) to ensure smooth patient journeys. Oversee schedules, appointment flows, room allocations, and patient throughput efficiency
• Champion a personalised, attentive patient experience by proactively managing patient interactions, addressing concerns, and escalating issues when necessary. Lead initiatives to improve patient journey mapping and service delivery models
• Ensure adherence to MOH guidelines, PDPA requirements, and clinic policies in all aspects of medical record-keeping, consent management, and data protection
• Always ready to roll out and enforce front desk SOPs and operational protocols to maintain consistency, safety, and regulatory compliance
• Act as a liaison between medical services coordination and other departments to ensure aligned goals and integrated patient care delivery
• Monitor OKRs related to appointment efficiency, patient wait times, and service utilisation; develop action plans to address gaps
• Prepare and present regular operational and service reports to the HOD and executive team
• Manage vendor relationships related to clinical and administrative services where applicable