ROLE OVERVIEW
The manager position will oversee CasaGlow’s business operations, ensuring the seamless delivery of services, scaling our brand, and driving profitability. As a key executive, you will work closely with the CEO to establish and execute a strategic roadmap that aligns with our growth goals and industry leadership.
This role demands a seasoned professional with a deep understanding of the aesthetics industry, particularly within the competitive NYC market. The ideal candidate will be innovative, results-driven, and passionate about enhancing the client experience while ensuring operational excellence.
KEY RESPONSIBILITIES
Business Operations:
- Oversee the day-to-day operations of CasaGlow, ensuring an unparalleled client experience in all services offered (Botox, fillers, facials, laser treatments, etc.).
- Establish and implement operational strategies to improve efficiency, streamline workflows, and enhance team performance.
- Create and execute a strategic vision that supports CasaGlow’s long-term goals.
- Develop and enforce SOPs (Standard Operating Procedures) to maintain consistency and high standards.
- Ensure compliance with all local, state, and federal regulations for medical spa operations.
Growth and Expansion:
- Manage all operational and logistical aspects.
- Identify new market opportunities within NYC and surrounding areas, including partnerships, collaborations, and future locations.
- Expand Casa Glow’s service offerings by analyzing trends in the aesthetics industry and implementing innovative solutions that align with client demands.
Marketing and Business Development:
- Collaborate with the marketing team to develop and execute strategies that increase brand visibility and attract new clientele in NYC’s highly competitive market.
- Collaborate with marketing professionals and agencies to develop and execute strategies that increase brand visibility and attract new clientele in NYC’s highly competitive market.
- Oversee digital marketing efforts, including SEO, paid media, email campaigns, website optimization and social media to drive client engagement and retention.
- Implement strategies to boost online presence and optimize CasaGlow’s ranking on Google and other platforms.
- Evaluate and refine loyalty programs, promotions, and client retention initiatives to enhance customer satisfaction and lifetime value.
- Research industry trends to expand service offerings and introduce innovative treatments aligned with client demand.
Team Leadership and Development:
- Build and lead a high-performing team, ensuring a culture of professionalism, accountability, and collaboration.
- Implement training programs to upskill staff and ensure exceptional client care.
Financial Management:
- Develop and manage budgets to ensure financial health and profitability across all locations.
- Analyze P&L (Profit and Loss) statements, identify inefficiencies, and implement cost-saving strategies without compromising service quality.
- Set and monitor KPIs (Key Performance Indicators) to track performance and identify growth opportunities.
Client Experience:
- Maintain a strong focus on delivering a luxury, personalized client experience to ensure retention and referrals.
- Regularly analyze client feedback to identify areas for improvement and innovation.
Qualifications:
- 10+ years of progressive experience in leadership roles, with at least 5+ years in the aesthetics, and medical spa industry.
- Industry Expertise: Proven experience in a senior operational role, preferably within the aesthetics, beauty, and wellness, with a deep understanding of the NYC market.
- Leadership: Strong leadership skills with the ability to manage cross-functional teams and cultivate a collaborative work environment.
- Operational Excellence: Demonstrated success in scaling businesses, streamlining operations, and achieving measurable growth.
- Marketing Knowledge: Experience with marketing strategy development, especially in SEO, digital campaigns, and client retention programs.
- Visionary Mindset: Ability to align strategies with long-term business goals while staying adaptable to change.
- Client-Centric: Passionate about enhancing client satisfaction, building high-performing teams, and scaling a luxury brand.
- A bachelor’s degree is required; an MBA or equivalent is preferred.
What We Offer:
- Equity Opportunity
- Supportive Work Environment: A collaborative, professional team passionate about aesthetics and wellness.
- Career Growth: The opportunity to be part of an expanding luxury brand with plans for growth.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Work Location: In perso
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