Medical Support Assistant at Aptive

, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

19.23

Posted On

25 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical terminology, Customer service, Clerical support, Data entry, Microsoft Office Suite, Outlook, Excel, Word, VistA, CPRS, HSRM, Scheduling, Communication, HIPAA compliance, Time management

Industry

Business Consulting and Services

Description

Job Summary Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: VA Health Care System Location: Onsite; Many Colorado Locations Salary Range: $19.23, $5.09 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications U.S. citizenship High school diploma or GED required Oral and written proficiency with English. Basic medical terminology knowledge Minimum of 6 months’ customer service experience At least one year of clerical, call center, or healthcare administrative experience Proficiency with Microsoft Office Suite (Outlook, Excel, Word) Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute (WPM) Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For hybrid roles: Reliable internet access and home-office setup For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Responsibilities

The Medical Support Assistant provides front-line administrative support by scheduling appointments, managing patient check-ins, and coordinating care across internal and external systems. They are responsible for maintaining accurate patient data and ensuring compliance with HIPAA and federal privacy regulations.