Medical Support Assistant - Colorado Springs at Artemis Arc

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical terminology, Customer service, Clerical support, Call center operations, Healthcare administration, Microsoft Office Suite, Data entry, Appointment scheduling, Patient check-in, HIPAA compliance, Communication, Attention to detail, VistA, CPRS, Community care consults

Industry

Business Consulting and Services

Description

Requisition ID 2026-4311 Job Summary Job Summary Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: VA Health Care System Location: Onsite; Colorado Springs, CO Salary Range: $21.47, $5.09 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications U.S. citizenship High school diploma or GED required Oral and written proficiency with English. Basic medical terminology knowledge Minimum of 6 months’ customer service experience At least 1 year of clerical, call center, or healthcare administrative experience Proficiency with Microsoft Office Suite (Outlook, Excel, Word) Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM) Ability to pass a federal background investigation and obtain Tier 1 security clearance

Responsibilities

The Medical Support Assistant manages front-line administrative tasks including scheduling appointments, handling patient inquiries, and updating patient data in VA systems. They also provide support for clinical teams and coordinate care across internal and external providers while maintaining HIPAA compliance.