Medical Support Assistant - Patient Support Services Department at Oneida Total Integrated Enterprises

Bethesda, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Administrative Operations, Customer Service, Communication Skills, Accuracy, Enterprise Scheduling, CRIS, Careware Nurse Scheduling System, Front-Desk Management, Confidentiality Protocols, Record Maintenance, Data Entry, Reporting, Supply Management, Multitasking

Industry

Facilities Services

Description

Description Oneida Professional Services is seeking a professional and detail-oriented Medical Support Assistant (MSA) to support the Patient Support Services Department. This is a fully-on site position in Bethesda, MD. The MSA plays a critical role in patient scheduling, administrative operations, and customer service. Candidates must demonstrate strong communication skills, accuracy, and the ability to work in a fast-paced clinical environment. *This position is contingent on the award of a federal contract. Key responsibilities Schedule and manage patient appointments using Enterprise Scheduling, CRIS, and other institute systems. Update appointment statuses daily and provide itineraries and instructions to patients. Support staff scheduling using the Careware Nurse Scheduling System and enter variances as needed. Greet patients and visitors, provide directions, and maintain a professional and welcoming front-desk environment. Ensure compliance with confidentiality and secure-communication protocols. Prepare and maintain patient records, ensuring proper labeling, filing, and transfer to Medical Records. Answer phone calls using standard greeting protocol; relay messages accurately and promptly. Monitor and maintain clinic/unit readiness, including supplies, equipment, and cleanliness. Respond to patient needs, escort patients as required, and assist clinical staff with non-clinical tasks. Track and stock medical, pharmaceutical, and office supplies; place orders and monitor expiration dates. Enter data, generate reports, maintain logs, update contact lists, and support basic administrative documentation. Assist with mail distribution, key log tracking, and other administrative duties as assigned. Requirements Minimum Qualifications: Experience in a clinical or administrative support role. Strong communication, customer service, and multitasking skills. Ability to work with diverse patient populations, including those with limited English proficiency. Proficiency with Microsoft Office applications. Ability to follow established protocols and maintain confidentiality. Preferred Qualifications: Experience with medical scheduling or electronic health record systems (e.g., CRIS, Enterprise Scheduling, Careware). Knowledge of hospital operations or clinical administrative procedures. About Us: The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide. Our family of companies includes: General Mechanical Corporation (GMC) Oneida ESC Group (OESC) Oneida Professional Services (OPS) Oneida Total Integrated Enterprises (OTIE) Mission Support Services (MS2) Sustainment & Restoration Services (SRS) Oneida Engineering Solutions (OES) LG2 Environmental Solutions (LG2) Oneida Environmental (OE) We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions. Equal Employment Opportunity: Oneida ESC Group is an equal-opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics. Oneida ESC Group participates in the E-Verify program. Learn more about the E-Verify program. https://www.e-verify.gov/ Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Responsibilities

The Medical Support Assistant will be responsible for scheduling and managing patient appointments using various institute systems, updating statuses, and providing necessary instructions to patients. Key duties also include greeting visitors, maintaining a professional front desk, ensuring compliance with confidentiality, and assisting clinical staff with non-clinical tasks.