Medical Support Assistant at Posterity Group LLC

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Phones, Greeting Patients, Relaying Messages, Scheduling Appointments, Verifying Provider Orders, Electronic Medical Record, Data Entry, Information Processing, Patient Care, Medical Terminology, Insurance Verification, Patient Check-in, Electronic Orders, Consult Tracking, Administrative Functions, Patient Eligibility Status

Industry

Hospitals and Health Care

Description

Description Posterity Group LLC is a veteran owned, service-disabled small business, headquartered in Rockville, MD, that specializes in federal government contracting and staffing. We are tasked with staffing the Minneapolis VA Health Care System with Medical Support Assistants. The Medical Support Assistant is expected to do the following: Work Schedule: Varies depending on needs of assigned service (variable shifts and/or rotating tours of duty. Will be performed at One Veterans Drive, Minneapolis, MN 55417 Monday through Friday from 7:00am to 4:30pm Clinics: Audiology, Cardiovascular & Thoracic Surgery, Dental, Dermatology, General Surgery, Neurosurgery, Ophthalmology, Orthopedic Surgery, Otolaryngology, Podiatry, Plastic Surgery, Radiation Oncology, Urology, Vascular, Wound, sleep medicine, pulmonary, Cardiology, Gastroenterology, oncology, anticoagulation, infusion, Allergy, infection disease, rheumatology, renal, metabolic, move, congestive Heart failure. The MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting and advises clinical staff on current administrative processes, and support work relating to the care and treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff (CITC), and ancillary support services. Responsibilities include but not limited to: Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines Schedule, cancel, re-schedule patient appointments and/or consults Enter no-show information and monitor appointment requests from multiple electronic sources Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic Monitor both inpatient and outpatient appointments in areas of responsibility Verify and update demographics and insurance information when patients check-in for appointments Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.) Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment Apply, knowledge of standard procedures, utilizing medical records, and medical terminology Requirements at least 3 years of relevant experience at least a GED/High School diploma Microsoft office computer skills Experience with scheduling appointments (preferred)

Responsibilities

The Medical Support Assistant independently manages a full range of duties supporting healthcare service delivery in inpatient or outpatient settings, advising clinical staff on administrative processes related to patient care and treatment. Key tasks include answering phones, greeting patients, scheduling, monitoring appointments, verifying demographics, and coordinating administrative functions for patient transfers.