Medical Support Assistant - Southeastern Colorado Clinics at Artemis Arc

La Junta, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

21.9

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Effective Communication, Veteran Care, Appointment Scheduling, Patient Check-ins, Data Verification, Consult Management, Calendar Management, HIPAA Compliance, VistA, CPRS, HSRM, Microsoft Outlook, Microsoft Excel, Microsoft Teams, VA Secure Messaging

Industry

Business Consulting and Services

Description

Requisition ID 2025-3832 Job Summary Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Southeastern Colorado Clinics Location: Salida/Burlington, Colorado Salary Range: $21.90 onsite, $4.93 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications Qualifications: U.S. citizenship Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For remote roles: Reliable internet access and home-office setup For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred Systems Used: VistA Computerized Patient Record System (CPRS) HealthShare Referral Manager (HSRM) [for OCC roles only] Microsoft Outlook, Excel, and Teams VA secure messaging systems

Responsibilities

Medical Support Assistants provide critical front-line administrative support across outpatient clinics and virtual care services. They are responsible for scheduling appointments, managing patient data, and coordinating care.