Medical Support Intern at Careers at Eucalyptus

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Support, Patient Inquiries, Pre-approvals Review, Communication Skills, Clinical Judgment, Written Communication, Telephone Skills, Attention To Detail, Documentation, Regulatory Compliance

Industry

Health and Human Services

Description

About Eucalyptus We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care. Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree. Supported over 350k patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS. Tailored our offering to thousand of patients in Germany and Japan About the Role We are seeking a detail-oriented and patient-focused professional with pharmacy or nursing (registered nurse) experience to join our growing team. In this role, you will serve as a key point of contact for patients, providing clinical support, handling inquiries and reviewing pre-approvals. This position requires strong communication skills and sound clinical judgment. Key Responsibilities Respond to patient inquiries via a ticketing system with clear, accurate and empathetic written communication Manage inbound calls and make outbound calls to patients to address queries, concerns and offer support Assess and review incoming pre-approvals, ensuring clinical appropriateness in a timely manner Maintain accurate documentation of all patient interactions Collaborate with internal teams Deliver a high standard of patient care while adhering to regulatory and compliance requirements Required Qualifications 1–2 years of clinical experience in a pharmacy or nursing (registered nurse) setting Strong written communication skills with the ability to explain clinical information clearly and professionally Excellent telephone skills and confidence Strong attention to detail and sound clinical judgment Ability to manage multiple tasks in a fast-paced environment This job is for you if You're passionate about providing patients the best possible care and experience You thrive in fast-paced environment You're happy to work in shifts (7am - 3pm or 3pm - 11pm, 5 days a week through Monday - Sunday Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics (Pilot,KinSoftware, Compound) across men’s health and well-being, fertility, skincare, and preventative health. Here’s what makes joining Euc unique: What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in Australia? Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders. Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture. Be an owner - Equity for everyone means you share in our success. Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties. Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Responsibilities

The role involves serving as a key point of contact for patients, providing clinical support, handling inquiries via a ticketing system, and managing inbound/outbound calls. Key tasks include assessing and reviewing incoming pre-approvals for clinical appropriateness and maintaining accurate documentation of all patient interactions.