Medical Technical Support Specialist - Hybrid - Greenville, SC
Location: United States, Greenville, SC
Job category: Customer Service Representative (CSR)
Language: English
Do you love everything technical?
Do you have the patience and empathy to help others with their computers and devices?
Do you want to grow your career with a company that rewards your hard work?

JOIN OUR TRANSCOM FAMILY AS A MEDICAL TECHNICAL SUPPORT SPECIALIST AT OUR GREENVILLE, SC LOCATION!

In this full-time employee role, you’ll support our client’s customers with technical support related to their diabetes and the computers or devices that they connect with.
What we are looking for:

We’ve got an exciting career opportunity for you, if you can:

• Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
• Provide patience and empathy to callers that need support with time sensitive technical issues
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
• Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
• Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers
• Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Live within a reasonable driving distance to the Greenville, SC site
• Able to work onsite initially, and then move to a hybrid schedule, based on performance
• Able to work a full-time work week, with overtime opportunities, as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
• Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
• Highly adept at working with a high frequency of conflict situations, as well as upset customers
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• Able to use your hands to handle, control, or feel objects, tools, or controls
• Previous call center experience, preferred
• Experience with diabetes, medical background, exposure to medical terms, preferred
• Technical aptitude with computers, internet, and web-based applications, required
• Prior technical support or troubleshooting experience, required

Location On-site
This role is located at: 650 Executive Center Dr. Greenville, SC 29615.

This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements:

• Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, this includes caring for someone else in the home.
• Your home office must be a private room with a door and cannot be a shared office space.
• Your monitor cannot face a window, if the office is on a ground floor.
• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
• Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used.
• Your hardwired internet connection must meet the minimum speed requirements:
• Minimum download speed 20 Mbps
• Minimum upload speed 3 Mbps
• Ping less than 100 ms or less

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Live within a reasonable driving distance to the Greenville, SC site
• Able to work onsite initially, and then move to a hybrid schedule, based on performance
• Able to work a full-time work week, with overtime opportunities, as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
• Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
• Highly adept at working with a high frequency of conflict situations, as well as upset customers
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• Able to use your hands to handle, control, or feel objects, tools, or controls
• Previous call center experience, preferred
• Experience with diabetes, medical background, exposure to medical terms, preferred
• Technical aptitude with computers, internet, and web-based applications, required
• Prior technical support or troubleshooting experience, require

This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements:

• Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, this includes caring for someone else in the home.
• Your home office must be a private room with a door and cannot be a shared office space.
• Your monitor cannot face a window, if the office is on a ground floor.
• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
• Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used.
• Your hardwired internet connection must meet the minimum speed requirements:
• Minimum download speed 20 Mbps
• Minimum upload speed 3 Mbps
• Ping less than 100 ms or les