WHAT ARE THE REQUIREMENTS FOR THIS POSITION?

• Minimum of 1 year of experience working as an EMT or direct patient care
• Active certification as an EMT-B, EMT-A, or paramedic in Massachusetts
• Active certification in AHA or Red Cross Healthcare Provider CPR
• Active unrestricted US driver’s license
• Ability to work for any employer in the United States

WHAT IS THIS ROLE ABOUT?

Our older adult patients living in communities that we serve are faced with a variety of social challenges, called “Social Determinants of Health”, or SDOH. These challenges include a variety of difficulties that stem from lack of resources; and one of the examples is lack of transportation. At Gather Health, we have built a business model that allows these patients to have consistent access to quality healthcare, by creating a system by which we provide clinical care not only in our physical clinics, but also in their homes. Internally called “Medical Technician Partner”, this individual will provide in-home care and support for our patients and be the eyes, ears, and the hands of our medical teams in the home. They will work collaboratively with our primary care providers, Gather Guide Partners (who serve as a liaison between our patients and our clinics), and clinic administrators, as part of the care-team model. The MTP will play a significant role in our ability to provide the best care and support possible with a deep sense of commitment and compassion – and ultimately achieve our vision of creating equity in healthcare.

WHAT ARE SOME OF THE DAY-TO-DAY DUTIES?

The day-in-the-life of an MTP will vary, depending on the needs of our patients. Some of the day-to-day duties will include but are not limited to:

• Providing in-home care and support for our senior patients and serving as their clinical liaison with our primary care providers
• Performing approximately six to eight home visits per day and addressing acute medical decompensation or provide routine clinical care including phlebotomy and point of care testing (EKGs, UAs, INRs, respiratory swabs, etc.)
• Check in and organize an inpatient or ED admission avoidance plan
• Conduct social visits with their patients in their homes
• Make outbound calls to patients to check in on health status
• Leverage and access medical control through the Clinical Medical Director as needed to deliver care
• Utilize Electronic Health Record (Athena) to review patient appointments, charts, and document notes
• Additional duties as assigned

WHAT ARE THE TRAITS OF SOMEONE MOST LIKELY TO SUCCEED IN THIS ROLE?

• Compassionate – they treat people with kindness
• Patient – they are not easily frustrated or flustered
• Nonjudgmental – they tend to give others the benefit of the doubt
• Understanding – they “get” that everyone has their unique struggles
• Helpful – they get their fulfillment by adding value to other people’s lives
• Friendly – people enjoy their company
• Outgoing – they tend to enjoy mingling with others and getting to know new people
• Relatable – naturally makes human connections with their warmth, humor, and demeanor
• Positive – sees glass as is half full vs. half empty
• Creative – looks for new ways to do things better
• Organized – manages time effectively and operates efficiently
• Reliable – takes responsibilities seriously and always shows up on time