ABOUT US

We’re really excited to announce that we have recently been awarded “Top 10 Best Places To Work” in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

ABOUT THE ROLE

Team – Clinical Leadership team
Working Pattern - Hybrid – 2 days per week in either the Vitality Bournemouth or London offices. Full time hours.

TOP 3 SKILLS NEEDED FOR THIS ROLE:

• Previously demonstrated underwriting experience in medical insurance or life (preferable a minimum of 2 years) although we will consider strong candidates with transferable experience too
• Strong understanding of underwriting processes, risk assessment, and regulatory requirements
• Strong analytical and problem-solving abilities

WHAT THIS ROLE IS ALL ABOUT:

As the Medical Underwriting Service and Operations Lead, you’ll drive innovation and be in front of changes across our underwriting function. You’ll oversee servicing and underwriting for both new and existing business, with a focus on improving processes, digitising the customer journey, and enhancing broker and client experiences.
You’ll work closely with the Team Manager and have cross-functional accountability in areas like risk, systems, service delivery, and transformation. A key part of the role is directing automation and data-driven improvements to deliver consistent, high-quality service.