Medical Virtual Assistant (Front Desk & Patient Coordination Specialist) at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient scheduling, Front desk support, Patient communication, Administrative operations, EMR management, Data entry, Phone support, Customer service, Multitasking, Attention to detail, English communication, Payment processing, Record keeping, Scheduling coordination, Workflow optimization

Industry

Medical Practices

Description

This is a remote position. Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Front Desk & Patient Coordination Specialist) on behalf of a physical therapy practice to support scheduling, patient communication, intake, and administrative operations. This role is ideal for someone who is highly organized, personable, and detail-oriented, with strong communication skills and the ability to manage patient interactions, scheduling, and day-to-day administrative workflows in a fast-paced healthcare environment. You will play a key role in ensuring a smooth and welcoming patient experience while supporting the internal team with operational and administrative tasks. About Our Client This physical therapy practice is dedicated to helping individuals optimize their physical, mental, and emotional well-being through a holistic and patient-centered approach. The team values strong relationships—with patients, families, and the community—and fosters a culture rooted in compassion, gratitude, collaboration, and overall wellness. Their philosophy is centered on lifestyle medicine, empowering patients to achieve meaningful and lasting results Key Responsibilities Patient Scheduling & Front Desk Support Manage patient scheduling, including creating, reviewing, and adjusting appointments Confirm appointments and manage rescheduling requests Maintain and optimize appointment calendars Support check-in and check-out processes virtually Coordinate schedules with therapists and clinical staff Maintain waitlists and ensure schedule efficiency Patient Communication & Support Answer and manage incoming phone calls and call overflow Respond to patient inquiries via phone, email, and messaging platforms Provide accurate information regarding services, policies, and procedures Deliver a warm, professional, and welcoming patient experience Follow up with patients and support ongoing communication Intake & Patient Records Management Collect and input patient intake information accurately Maintain and update patient records in EMR systems Ensure all documentation is complete, accurate, and up to date Coordinate with other medical offices to obtain referrals and additional patient information Administrative & Operational Support Process patient payments and maintain accurate financial records Assist with reporting and tracking practice growth metrics Manage Lifestyle Medicine program analytics and outstanding balances Support SOP creation and process improvements Attend team meetings and contribute to workflow optimization Perform backup billing support as needed Tools & Systems PROMPT (EMR) Weave (VOIP) Momence (Gym/Program Management Platform) Email and internal communication tools (Experience with these tools is preferred but not required.) Requirements Experience as a Medical Virtual Assistant, Front Desk Coordinator, or similar healthcare administrative role Strong experience in scheduling, patient coordination, and phone support Excellent English communication skills with a clear and confident speaking voice Strong attention to detail and organizational skills Comfortable handling patient-facing interactions in a professional and empathetic manner Ability to multitask and manage a high volume of tasks Proactive, dependable, and able to work independently Non-Negotiables Exceptionally strong English communication skills and clear speaking voice Warm, welcoming, and patient-focused personality Highly organized, dependable, and detail-oriented Benefits Competitive salary commensurate with experience Opportunities for professional development and growth Work in a dynamic and supportive team environment Make a meaningful impact by helping to build and strengthen families across the globe

Responsibilities

The Medical Virtual Assistant will manage patient scheduling, intake, and front desk operations to ensure a smooth patient experience. They will also handle administrative tasks, including financial record maintenance, EMR updates, and internal team support.