Medical Virtual Assistant (Front Desk & Phone Support Focus) at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, EHR Experience, Critical Thinking, Problem-Solving, Phone Support, Scheduling, Appointment Management, Patient Records, Confidentiality, Veradigm PM, Veradigm EHR, Epic EHR, Microsoft Teams, Independent Work, Clear Spoken English

Industry

Medical Practices

Description

This is a remote position. Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a busy specialty medical practice to support front desk operations, primarily by handling high-volume incoming phone calls and assisting with patient scheduling. This role is ideal for someone with strong customer service skills, EHR experience, and the ability to think critically and problem-solve independently. This position plays a key role in giving the in-person team breathing room by serving as the first point of contact for many incoming calls. About the Practice This established specialty practice provides patient-centered care with a focus on both surgical and non-surgical treatment options. The team is committed to delivering appropriate, high-quality medical care while valuing every staff member’s contribution to the healthcare team. Their culture emphasizes: Patient-centered service Team collaboration Professionalism and accountability Supporting staff in delivering excellent care Key Responsibilities Front Desk & Phone Support Answer high-volume incoming phone calls as the first point of contact Assist patients with scheduling appointments Confirm and cancel appointments as requested Respond to patient inquiries professionally and clearly Ensure calls are handled efficiently and routed appropriately when needed Patient Scheduling & Records Manage appointment calendars Maintain accurate patient records in the EHR Ensure patient privacy and confidentiality Assist with basic administrative coordination Note: The goal is for incoming calls to ring to the Virtual Assistant first, with overflow directed to the in-person team if needed. Systems You’ll Use Veradigm Practice Management (PM) Veradigm Electronic Health Record (EHR) Epic EHR (via contract access) Microsoft Teams Email and phone systems Requirements Prior experience in a medical front desk, patient coordination, or similar healthcare support role Comfortable handling high call volume in a fast-paced environment Strong critical thinking and problem-solving skills Professional written and verbal communication Ability to work independently while collaborating with a U.S.-based team Reliable internet connection and remote work setup Non-Negotiables Easy to understand on the phone (clear spoken English) Experience working with an electronic health record (EHR/EMR) Strong customer service skills Benefits Competitive salary commensurate with experience Opportunities for professional development and growth Work in a collaborative and supportive healthcare environment Make a meaningful impact by helping patients access the care they need

Responsibilities

The primary responsibility involves handling high-volume incoming phone calls as the first point of contact for a specialty medical practice and assisting patients with scheduling appointments and managing calendars. This role also requires maintaining accurate patient records within the EHR system while ensuring professional and efficient call handling.