Medical Virtual Assistant (Insurance & A/R Focus) at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Verification, Prior Authorizations, Accounts Receivable Follow-Up, EMR Navigation, Claim Follow-Up, Insurance Portals, Recruiting Support, Detail-Oriented, Problem-Solving, Communication, Time Tracking, Independent Work, Workflow Adherence, Prompt (EMR), Weave, Google Workspace

Industry

Medical Practices

Description

This is a remote position. Are you a detail-oriented, reliable healthcare professional who thrives behind the scenes and knows how to navigate insurance systems with confidence? Do you enjoy problem-solving, following up on unpaid claims, and keeping operations running smoothly—all while working remotely? A growing physical therapy and performance clinic based in the U.S. is seeking a full-time Medical Virtual Assistant to support insurance verification, prior authorizations, accounts receivable follow-ups, and light recruiting tasks. This is an excellent opportunity for someone who values transparency, accountability, and making a real impact in patient care. About the Practice This clinic is dedicated to helping individuals recover, remain resilient, and thrive at the highest levels of human performance. The team is mission-driven, fast-moving, and deeply values clear communication, efficiency, and delivering a patient experience unlike any other in their community. Core Values: Speed of Service Transparency and clear communication Unique, patient-centered experiences Positive impact on individuals and the community Key Responsibilities Insurance Verification & Authorizations Verify patient insurance eligibility for 15–20 patients per week Submit and track prior authorization requests (10–15 per week) Update patient and insurance information accurately in the EMR Liaise with insurance providers to clarify coverage and authorization details Track pending authorizations and ensure timely follow-ups Accounts Receivable & Claims Follow-Up Follow up with insurance companies on unpaid or denied claims (approx. 10 per week) Investigate claim issues by navigating insurance phone systems and portals Document outcomes and next steps clearly in the EMR Support the clinic in resolving outstanding A/R efficiently Administrative & Recruiting Support Review the EMR dashboard daily and proactively work through outstanding tasks Send outreach messages to 5–10 potential job candidates per week Communicate progress and updates regularly with the Office Manager via email Follow existing workflows and guides before escalating questions Tools You’ll Use Prompt (EMR) Weave (patient communication) Google Workspace (Gmail, Docs, Sheets, Google Meet) Requirements 2+ years of experience in a medical administrative, insurance, or billing support role Proven experience with insurance eligibility checks, prior authorizations, and A/R follow-ups Comfortable navigating insurance phone systems to resolve unpaid or denied claims Strong written and verbal communication skills Highly organized, detail-oriented, and reliable with time tracking and check-ins Ability to work independently, problem-solve, and follow documented processes Stable internet connection and comfort working in a fully remote environment Benefits Competitive salary commensurate with experience Opportunities for professional development and growth Work in a dynamic and supportive team environment Make a meaningful impact by helping to build and strengthen families and communities

Responsibilities

The core responsibilities involve managing insurance verification and prior authorization requests, as well as following up on unpaid or denied claims to resolve outstanding accounts receivable efficiently. Additionally, the role includes administrative tasks like reviewing the EMR dashboard and sending outreach messages for light recruiting support.