Medical Virtual Assistant (Patient Coordination & Administrative Support) at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Communication, Scheduling Coordination, Intake Processing, Insurance Verification, Administrative Support, Customer Service, Relationship Building, Attention To Detail, Organizational Skills, EMR Systems, Google Workspace, Task Management, Communication Campaigns, Social Media Engagement, Documentation

Industry

Medical Practices

Description

This is a remote position. Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a pediatric therapy practice to support patient communication, scheduling coordination, intake processing, insurance verification, and administrative operations. About the Practice This pediatric therapy practice is dedicated to helping children reach their full potential while empowering families with knowledge, support, and customized treatment plans. The team values empathy, collaboration, innovation, and creating meaningful relationships with the families they serve. Key Responsibilities Patient Communication & Scheduling Respond to patient and family inquiries via email, phone, or messaging Manage therapist schedules, appointment calendars, and waitlists Reschedule canceled appointments and help fill open time slots Follow up with families regarding missed or upcoming appointments Intake, Referrals & Insurance Coordination Respond to new referrals and guide families through the intake process Collect required intake information and documentation Verify insurance benefits and authorizations Explain insurance coverage and potential costs to families Patient Records, Documentation & Administrative Support Maintain accurate patient records and documentation in the EMR Upload and organize patient files, demographics, billing, and insurance information Assist with documentation requests for reimbursement and billing coordination Support operational tasks with the billing company, leadership team, and clinic staff Track operational data such as referrals, new patients, and scheduling capacity Marketing & Communication Support Assist with newsletters and communication campaigns Support social media engagement and basic marketing materials Tools You’ll Use Google Workspace (Drive, Gmail, Calendar, Meets) Fusion EMR Monday (task management) Streams (phone & text communication) Loom Canva IntakeQ QuickBooks Requirements Experience in healthcare administration, patient coordination, or medical virtual assistance Strong written and spoken English communication skills Excellent customer service and relationship-building abilities High attention to detail and strong organizational skills Ability to manage multiple tasks independently Comfortable working with EMR systems and multiple digital tools Benefits Competitive salary commensurate with experience Opportunities for professional growth and development Work in a supportive and collaborative team environment Make a meaningful impact by helping families support their child’s development

Responsibilities

Key responsibilities include managing patient communication, scheduling coordination, handling intake and insurance verification processes, and supporting general administrative operations for a pediatric therapy practice. The role also involves maintaining accurate patient records within the EMR and assisting with operational tasks and basic marketing support.