Medical Virtual Assistant (Patient Coordination & Insurance Support) at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Insurance Verification, EHR/PM Systems, WebPT, Nextiva, Google Chrome, Microsoft Excel, Microsoft Word, IONOS Email, Adobe, Trainual, Communication, Organization, Attention To Detail, Prior Authorizations

Industry

Medical Practices

Description

This is a remote position. Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a growing therapy practice to support patient scheduling, insurance coordination, and day-to-day administrative operations. This role plays an important part in ensuring patients receive timely care while helping the clinic maintain efficient workflows and accurate records. About the Practice This therapy practice is dedicated to helping patients move forward by creating supportive environments that encourage engagement, communication, and collaboration. The team believes in meeting patients where they are and helping them progress toward improved mobility, independence, and quality of life. The clinic values engagement, clear communication, productivity, and supportive teamwork, creating a collaborative environment where staff work together to provide high-quality care and positive patient experiences. Key Responsibilities Patient Scheduling & Communication Schedule patient appointments and manage the clinic calendar Respond to patient inquiries via phone or email Route calls, messages, and refill requests to the appropriate staff Maintain clear communication with patients regarding appointments and clinic updates Insurance Verification & Patient Financial Communication Verify patient insurance eligibility and review coverage benefits Inform patients of expected co-pays or balances prior to visits Send payment links or invoices according to the clinic’s payment process Patient Records & Intake Management Manage and organize digital patient intake forms Update and maintain accurate records within the EHR/PM system Ensure patient information is documented accurately and communicated to the billing team Patient Support & Coordination Coordinate telehealth appointments when needed Follow up with patients regarding appointments, referrals, or questions Assist patients with insurance-related inquiries Tools You’ll Use WebPT (EMR) Nextiva (phone system) Google Chrome Microsoft Excel and Word IONOS Email Adobe Trainual (upcoming implementation) Requirements Experience in a medical front office, patient coordination, or medical virtual assistant role Familiarity with EMR systems (WebPT experience is a plus) Strong communication skills for patient interactions Experience with insurance verification and prior authorizations Highly organized with strong attention to detail Ability to work independently while collaborating with a remote team. Non-Negotiables Ability to help keep the patient schedule full and well organized Strong communication with on-site staff regarding patient information and co-pay details Accurate documentation and clear communication with the billing team Benefits Competitive salary commensurate with experience Opportunities for professional growth and development Work in a supportive and collaborative healthcare environment Make a meaningful impact by helping patients access quality therapy services

Responsibilities

The Medical Virtual Assistant will manage patient scheduling, handle all insurance coordination including verification and patient financial communication, and maintain accurate digital patient records within the EHR/PM system. This role also involves coordinating telehealth appointments and ensuring clear communication between patients, administrative staff, and the billing team.