Medical Virtual Assistant (Scheduling & Insurance Focus) at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Insurance Verification, Authorizations, Patient Scheduling, Calendar Management, HIPAA Compliance, Data Entry, Communication, Organization, WebPT, IntakeQ, Nextiva, Availity, Payer Portals

Industry

Medical Practices

Description

This is a remote position. Are you an organized, proactive healthcare professional who’s confident on the phone and thrives in a fast-paced clinical environment? Do you enjoy helping patients feel informed, supported, and well taken care of—all while working remotely? A growing physical therapy and sports recovery clinic based in the U.S. is seeking a full-time Medical Virtual Assistant to support new patient scheduling, insurance verification, and authorizations. This is a great opportunity for someone who values clear communication, efficiency, and delivering an exceptional patient experience. About the Practice This clinic supports patients through their recovery journey by prioritizing clear expectations, proactive communication, and care that goes above and beyond a “typical” medical experience. The team is patient-centered, growth-minded, and focused on reducing ambiguity so patients feel confident every step of the way. Core Values: Clear and proactive communication Exceptional patient experience Accountability and follow-through Continuous growth and improvement Key Responsibilities New Patient Scheduling & Front Desk Support Schedule 15–20 new patient evaluations per week Manage appointment calendars and confirm upcoming visits Handle appointment rescheduling and patient inquiries via phone and email Coordinate closely with in-clinic staff to ensure timely follow-ups and documentation Maintain accurate and up-to-date patient records Insurance Verification & Authorizations Verify insurance eligibility for 15–20 patients per week Submit and track 10–15 prior authorizations per week Update insurance details in the EMR and payer portals Proactively communicate insurance requirements to the in-person team Help ensure patients arrive informed and prepared for their visits Administrative Support Support daily clinic operations with data entry and documentation Maintain HIPAA compliance across all patient communications Communicate proactively with leadership to avoid delays or ambiguity Contribute to a smooth, organized workflow for both patients and staff Tools You’ll Use WebPT (EMR) IntakeQ (patient intake and forms) Nextiva (phone and fax) Availity Cigna & UHC Portals UCLA Healthlink Requirements 2+ years of experience in a medical administrative, front desk, or patient coordination role Strong experience with new patient scheduling and insurance verification Confident and professional on the phone Proactive communicator who keeps stakeholders informed Highly organized with strong attention to detail Growth mindset and willingness to learn Reliable internet connection and comfort working remotely Benefits Competitive salary commensurate with experience Opportunities for professional development and growth Work in a dynamic and supportive team environment Make a meaningful impact by helping to build and strengthen families and communities

Responsibilities

The core responsibilities involve managing new patient scheduling, handling appointment logistics via phone and email, and coordinating closely with in-clinic staff. Additionally, the role requires verifying insurance eligibility, submitting and tracking prior authorizations, and updating patient records in the EMR.