Medical Virtual Assistant (Scheduling & Insurance Focus) at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Insurance Verification, Prior Authorizations, Front Office Coordination, Teamwork, Communication, Patient Care, EMR, Documentation Accuracy, Phone Etiquette, Confidentiality

Industry

Medical Practices

Description

This is a remote position. Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a therapy practice to support patient scheduling, insurance verification, prior authorizations, and front-office coordination. This role is ideal for someone who values teamwork, clear communication, and delivering 5-star patient care in a positive work environment. About the Practice This therapy practice is committed to providing exceptional, 5-star care to every patient while maintaining a healthy and supportive work environment for its team. With a strong focus on patient experience and operational efficiency, the practice prioritizes clear communication, teamwork, and steady growth. Key Responsibilities Patient Scheduling & Front Desk Support Schedule new patient evaluations and follow-up appointments Manage appointment calendars and confirm upcoming visits Handle patient inquiries via phone and email as needed Coordinate schedules with clinical staff to ensure smooth daily operations Insurance Verification & Authorizations Complete insurance eligibility checks and benefit verification Obtain and track prior authorizations Update patient insurance information accurately in the EMR Explain insurance benefits and coverage details when needed Liaise with insurance providers to clarify coverage and authorization requirements Maintain accurate documentation and tracking of authorization status Administrative & Team Support Answer phone calls related to scheduling and insurance inquiries Maintain patient records with attention to accuracy and confidentiality Support clinic operations to help increase overall patient volume Work collaboratively with the team and demonstrate strong team-player qualities Tools You’ll Use WebPT Tebra Requirements Experience with patient scheduling, insurance verification, and prior authorizations Comfortable answering phone calls in a professional healthcare setting Strong attention to detail and documentation accuracy Organized, reliable, and able to manage daily administrative tasks Clear written and verbal communication skills Team-oriented mindset with a positive attitude Reliable internet connection and comfort working remotely Benefits Competitive salary commensurate with experience Opportunities for professional development and growth Work in a supportive and collaborative team environment Make a meaningful impact by helping patients receive high-quality care

Responsibilities

The Medical Virtual Assistant will primarily support patient scheduling, manage appointment calendars, handle insurance verification, and obtain prior authorizations for a therapy practice. This role also involves coordinating schedules with clinical staff and managing patient inquiries via phone and email.