Medical Virtual Assistant - Virtual Assistant at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Eligibility Verification, Benefit Interpretation, Prior Authorization Management, Administrative Coordination, Insurance Verification Experience, Physical Therapy Coverage Knowledge, Proactive Problem Solving, Initiative, Follow-up, Clear Communication, Professional English Communication, Written Communication, Medical Record Requests, Workers' Compensation Documentation, Reporting

Industry

Medical Practices

Description

This is a remote position. Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a physical therapy practice to support insurance eligibility verification, benefit interpretation, prior authorization management, and administrative coordination to ensure smooth billing and care operations. This role is ideal for someone with strong insurance experience, clear communication skills, and the ability to follow through from start to finish. About the Practice This established physical therapy practice provides personalized, one-on-one care focused on helping patients move better, recover from injury, and return to an active lifestyle. The team emphasizes individualized treatment plans, transparent communication, and a patient-first approach across multiple clinic locations. Supporting patients in understanding their insurance benefits and coverage is a key part of delivering a seamless and positive care experience. Key Responsibilities Insurance Eligibility & Benefits Verification Verify insurance eligibility and plan benefits for new evaluations, progress notes, and upcoming appointments Identify coverage details including copays, deductibles, visit limits, and out-of-pocket expectations Independently determine when prior authorization is required Prior Authorization & Follow-Up Manage and follow up on pending authorizations with payers Obtain physician signatures for plans of care requiring authorization Maintain detailed logs of authorization status and outcomes Physician Office & Documentation Coordination Communicate with physician offices regarding unsigned evaluations and required documentation Process and prioritize incoming faxes and referrals throughout the day Handle medical record requests and workers’ compensation documentation Maintain accurate contact logs and authorization tracking Reporting & Team Communication Update weekly clinic scorecards and productivity reports Provide consistent communication updates to front office and leadership teams Requirements Non-Negotiables Insurance Verification Experience Prior experience verifying insurance benefits Strong understanding of physical therapy coverage (copays, deductibles, visit limits) Ability to independently identify when prior authorization is required Proactive Problem Solver Takes initiative and does not wait for direction Moves efficiently from task to task Follows up consistently to resolve issues Seeks opportunities to support the team when core tasks are complete Clear, Professional English Communication Strong spoken English with clear pronunciation Confident and professional on phone calls Strong written communication skills Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families in the Philippines.

Responsibilities

The Medical Virtual Assistant will support a physical therapy practice by verifying insurance eligibility, interpreting benefits, managing prior authorizations, and handling administrative coordination for billing and care operations. Key duties include determining authorization needs, following up with payers, obtaining necessary signatures, and coordinating documentation with physician offices.