Medical Virtual Assistant at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Calls, Scheduling, Insurance Verification, Documentation Management, Patient Preparation, Phone Coverage, EMR Management, HIPAA Compliance, Professional Phone Presence, Customer Service, Detail-Oriented, Reliability, Empathy, Clear Communication

Industry

Medical Practices

Description

This is a remote position. Job Description Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a US-based physical therapy practice. The Medical Virtual Assistant will support front desk and administrative operations by handling inbound calls, scheduling new patients, managing faxes and documentation, conducting insurance verifications, and ensuring patients are properly prepared before their initial evaluations. This role is designed to provide consistent phone coverage, streamline workflows, and deliver an excellent patient experience. About Our Client Our client is a patient-first physical therapy practice built on a culture of excellence, positivity, and results-driven care. Their mission is to help people move, feel, and live better through individualized treatment, education, and high-quality rehabilitation. They value integrity, accountability, continuous growth, and creating a supportive environment where both patients and staff can thrive. Clear communication and professionalism are essential, as the VA will often be the first point of contact for patients. Responsibilities Phone & Patient Communication Answer inbound calls promptly and professionally Schedule new patients and coordinate initial evaluations Conduct reminder calls for patients who have not completed intake paperwork Handle patient inquiries via phone and email with empathy and clarity Ensure a pleasant, welcoming experience for every caller Scheduling & Front Desk Support Manage and update patient appointment schedules Coordinate with clinic staff to support daily workflows Assist with appointment confirmations, reschedules, and follow-ups Maintain accurate patient records within the EMR Fax & Documentation Management Handle inbound and outbound faxes, including referrals and signed plans of care (POCs) Create new patient charts from faxed referrals and initiate scheduling Upload signed POCs to existing patient charts Follow up on unsigned POCs when needed Insurance Verification & Administrative Support Verify patient insurance coverage prior to initial evaluations Ensure insurance information is entered accurately in the EMR Assist with insurance-related patient questions Support chart preparation and general administrative tasks as assigned Tools & Systems Used Prompt EMR (with integrated SR Fax) RingCentral phone system Email and internal messaging tools (Teams) Requirements Prior experience as a Medical Virtual Assistant, medical receptionist, or healthcare administrative professional Excellent spoken and written English with a clear, easy-to-understand accent Strong customer service skills and a professional phone presence Willingness to learn and take on additional tasks, including insurance verification Highly organized, detail-oriented, and reliable Comfortable working in a patient-facing, call-heavy role Ability to maintain HIPAA compliance and patient confidentiality Must be able to work Central Time (CST) clinic hours Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the globe.

Responsibilities

The Medical Virtual Assistant will manage front desk and administrative operations, including handling inbound calls, scheduling new patients, managing documentation, and conducting insurance verifications for a physical therapy practice. This role ensures consistent phone coverage, streamlines workflows, and delivers an excellent patient experience before initial evaluations.