Medical Virtual Assistant at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Therapy Billing, Insurance Processes, Prior Authorizations, Claims Management, Patient Billing, Financial Coordination, Auditing, Compliance, Record Keeping, English Communication, Tech-Savvy, Attention To Detail, Organization, Follow-Through, Task Management, Teamwork

Industry

Medical Practices

Description

This is a remote position. Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a pediatric therapy practice to support billing operations, insurance processes, and administrative coordination. This role is ideal for someone with strong therapy billing experience who can manage claims, authorizations, and patient-related financial processes with accuracy and follow-through. About the Practice This pediatric therapy organization is dedicated to helping children and families thrive through speech, occupational, and physical therapy. The team focuses on creating meaningful connections, empowering families, and delivering high-quality, patient-centered care. The practice fosters a collaborative and supportive environment where team members are encouraged to grow, communicate openly, and contribute to a positive experience for both patients and families. Key Responsibilities Insurance & Billing Operations Verify insurance eligibility and coverage for patients Obtain and manage prior authorizations (including Medicaid PAs) Submit claims and follow up on unpaid or denied claims Review, resolve, and appeal denied claims Submit secondary claims and track claim status Post insurance payments and reconcile patient accounts Patient Billing & Financial Coordination Track invoices and follow up on patient payments Explain insurance benefits and coverage details to patients Assist patients with billing and insurance-related inquiries Maintain accurate documentation of all billing activities Audits, Reporting & Compliance Perform script/referral and evaluation audits Track denial rates and generate billing reports Ensure compliance with billing and coding regulations Maintain accurate records in EMR and reporting systems Administrative & Team Support Maintain and update patient records and insurance information Communicate with team members via Google Suite and internal systems Participate in weekly team meetings and ongoing coordination Assist with additional administrative tasks as needed Systems & Tools EMR: Practice Perfect Clearinghouse: ClaimMD Communication & Records: Google Suite Insurance Portals: Medicaid, Availity, and others Phone System: Dialpad Fax: SR Fax Payment System: Helcim Requirements Experience in therapy billing (pediatric or rehab setting preferred) Strong understanding of insurance processes, claims, and authorizations Very clear and understandable English communication Strong written communication skills Tech-savvy and comfortable learning multiple systems Ability to work full-time during business hours (40 hours/week) Additional Qualifications Strong attention to detail and accuracy Highly organized with strong follow-through Ability to manage multiple tasks and deadlines Comfortable working in a fast-paced, team-oriented environment Proactive and reliable with minimal supervision Ability to manage multiple tasks and deadlines Comfortable working in a fast-paced, team-oriented environment Proactive and reliable with minimal supervision Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the globe.

Responsibilities

The Medical Virtual Assistant will primarily support billing operations, including verifying insurance eligibility, obtaining prior authorizations, submitting and appealing claims, and reconciling patient accounts. This role also involves tracking patient payments, explaining benefits, and maintaining accurate documentation of all financial and billing activities.