Medical Virtual Assistant at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Prior Authorizations, Referrals, eClinicalWorks, Insurance Processes, HIPAA Compliance, Patient Communication, Customer Service, Detail-Oriented, Organized, Teamwork, Insurance Verification, Documentation, Professional Communication, Insurance Liaison, Patient Coordination

Industry

Medical Practices

Description

This is a remote position. Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a US-based primary care medical practice. The Medical Virtual Assistant will primarily support the clinic with prior authorizations and referrals, helping reduce the workload of the in-house team while ensuring patients receive timely, accurate care coordination. This role is ideal for someone with strong experience in insurance processes who is efficient, friendly, and detail-oriented. About Our Client Our client is a locally and veteran-owned medical practice offering both walk-in and primary care services. Their mission is to deliver comprehensive, personalized healthcare that meets the needs of their local community. They value teamwork, efficiency, and excellent patient experience, and they are looking for a Virtual Assistant who will integrate seamlessly into their team and work closely with their in-house prior authorization and referral coordinator. Responsibilities Prior Authorizations & Referrals (Primary Focus) Process and submit prior authorizations for primary care services Manage and track patient referrals to specialists and other providers Coordinate closely with the in-house authorization/referral coordinator Follow up on pending authorizations and referrals to ensure timely completion Maintain accurate documentation in the EMR Insurance & Administrative Support Verify patient insurance coverage as needed Update patient records with insurance and authorization information Liaise with insurance companies to clarify coverage requirements Assist patients with insurance-related questions when appropriate Patient Communication & Coordination Respond to patient inquiries via phone or email related to authorizations and referrals Provide friendly, professional communication with a strong customer-service mindset Ensure HIPAA compliance and patient confidentiality at all times Tools & Systems Used eClinicalWorks (required) TriZetto Availity Parachute Email and internal communication tools Requirements Prior experience as a Medical Virtual Assistant, medical receptionist, or insurance coordinator Hands-on experience with eClinicalWorks, prior authorizations, and referrals (non-negotiable) Strong knowledge of insurance workflows and payer portals HIPAA-compliant with a clear understanding of patient confidentiality Fluent in English with excellent written and verbal communication skills Friendly, patient-focused, and professional demeanor Highly efficient, organized, and detail-oriented Ability to work collaboratively with an in-house US-based team Benefits Competitive salary commensurate with experience Opportunities for professional development and growth Work in a dynamic and supportive team environment Make a meaningful impact by helping to build and strengthen families across the globe

Responsibilities

The Medical Virtual Assistant will primarily support the clinic with prior authorizations and referrals, helping reduce the workload of the in-house team. They will coordinate closely with the in-house authorization/referral coordinator and ensure timely completion of authorizations and referrals.