With two decades of excellence, Kalologie Medspa stands as a premier destination for aesthetic and wellness treatments. Our team of highly trained experts is renowned for their personalized approach, providing safe, effective, and medically-proven treatments that achieve exceptional results.
We are proud of our team based culture, with a genuine focus on well-being. As we continue to expand, we remain committed to our core values and a passionate pursuit of excellence.
We are seeking an experienced Medspa Coordinator at our Santa Monica location on Thursdays and Fridays. You thrive working in a fast-paced environment and are always willing to learn more and strengthen your skills to deliver the best service and results.
Position Overview: The Medspa Coordinator plays a key role in delivering a seamless client experience at Kalologie Medspa. This position supports daily spa operations, including answering calls, managing appointments, processing transactions, and ensuring top-tier client care.

QUALIFICATIONS:

• 2+ years of experience in customer service, preferably in a spa, wellness, or medical setting
• Strong customer service and sales skills with a client-first attitude
• Ability to thrive in a fast-paced, multitasking environment
• Exceptional organizational and time-management skills with a high level of accuracy
• A collaborative team player with a positive attitude
• Excellent verbal, written, and interpersonal communication skills
• Detail-oriented with a commitment to providing the highest level of client care
• Familiarity with medical offices, cosmetic procedures, or skincare products is a plus
• Experience with Zenoti or similar POS systems is preferred but not required
• Social media savvy is a bonus

• Deliver exceptional client care and maintain high customer service standards
• Answer and manage inbound calls, texts, emails and online appointment requests
• Coordinate appointment scheduling, rescheduling, and cancellations
• Actively promote treatments, services, memberships, products, programs, and promotions
• Provide timely, accurate responses to client inquiries, ensuring complete satisfaction
• Accurately process client transactions with efficiency
• Multitask and prioritize tasks while maintaining composure and putting clients first
• Perform opening and closing procedures for the clinic
• Assist with general administrative duties
• Maintain a professional, organized, and clean workspace and appearance
• Uphold client confidentiality in accordance with company policies
• Perform local outreach and coordinate events
• Support management with additional projects or tasks as needed