Date: 3 Mar 2025
Location: London Stansted Airport, GB
Company: MAG

Summary

• Meet & Greet Operations Manager
• Permanent position
• Full time
• Hybrid working available
• £50,000 - £58,000

Why MAG?
Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to creating environments in which our people can thrive.
The role

This is a central part of ensuring passengers have the most positive customer experience possible. You will manage a team of 10 to deliver a safe, efficient and enjoyable passenger journey through our Meet & Greet service. Your core responsibilities will be:

• Deliver in line with Operational Strategy
• Resource Management
• Budget Management
• Ensure team received mandatory and best practice training
• Collaborate with the business to ensure contingencies and changes to parking arrangement
• Work with Data and Insights to make data driven decisions to facilitate improvements to service
• Manage external providers and partners
• Lead a high performing team in a busy, dynamic environment
• Ensure safety is at the heart of all practices

What will make you successful in the role?

In order to be successful in this position, you will possess the following:

• Experience working within a complex operational environment
• Experience of leading a customer facing service
• A track record of independent decision making
• An emotionally intelligent and encouraging approach to leadership
• Experience developing and upskilling team members
• A collaborative approach
• Clear professional communication skills
• History of managing budgets and resource plans

• Deliver in line with Operational Strategy
• Resource Management
• Budget Management
• Ensure team received mandatory and best practice training
• Collaborate with the business to ensure contingencies and changes to parking arrangement
• Work with Data and Insights to make data driven decisions to facilitate improvements to service
• Manage external providers and partners
• Lead a high performing team in a busy, dynamic environment
• Ensure safety is at the heart of all practice