Job Ref: JI25897
Branch: The Midland Hotel
Location: The Midland Hotel
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 11/03/2025
Closing date: 13/04/2025

EXPERIENCE WE EXPECT -

• Department Manager or exceptional Duty Manager looking for their first HOD role
• Background in branded hotels or restaurants is preferred – so you will understand how we work and settle in quickly
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be great at up-selling – anticipating customer needs as well as improving the bottom line
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
• To be able to communicate to and motivate your team providing day to day leadership and direction
• Be able to use computer systems – we use Opera, SAP and Micros. (for the occasional time you do get a desk)

• Manage the daily operations of the Meeting and Events Department.
• To be out and about in the hotel, managing the day to day operation and ensuring exceptional guest service at peak times.
• To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team
• To ensure customer satisfaction through establishing and maintaining quality control standards for products services offered to the customers. They will be checked by our mystery guest.
• Ensure the control of costs and productivity.
• Keeping the team up to date about departmental, hotel and company activities through daily communications
• Develop sales plan in line with annual budget, maximising sales through up selling, using incentives and promotions.
• Ensure prompt resolution of customer complaints and keep a close eye on customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.
• To lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities.