Meeting and Special Events Manager at Courtyard by Marriott Somerset KY

, , Cayman Islands -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Management, Leadership, Customer Service, Budget Management, Negotiation, Communication, Problem Solving, Team Development, Hospitality Standards, Logistics Coordination, Sales Support, Operational Challenges, Feedback Solicitation, Event Planning, Guest Relations, Detail Orientation

Industry

Hospitality

Description

Manager of Meetings & Special Events Responsible for assisting the Associate Director of Meetings and Special Events with the management of all aspects of the Meetings and Special Events department in accordance with hotel standards. Manages groups of larger size and complexity as related to pre-planning and execution for all the logistics, food and beverage, guest rooms, activities, vendors, budgeting for the groups. Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to Event/Meeting Planners meet or exceed their expectations, create loyalty and leads to increased market share. Manages the details clients’ functions and maintains budgeted revenues through solicitation of business while controlling expenditures. Directs, implements, and maintains a management philosophy, which serves as a guide to Meeting and Special Events’ staff. To mentor, develop, coach and educate staff providing leadership to Operations, Business Center, Destination Services, Banquet and Audio Visual departments. The ideal candidate will have: • 3-4 years’ luxury experience with a minimum of 1 year in a leadership capacity, in a Five-Star/Five-Diamond hotel required. • Bachelor’s Degree • Previous experience with meeting planners, social clients and incentive houses • Strong hotel operations experience, selling / negotiating skills with clients and handling details under high pressure circumstances • Knowledge of creating estimates, managing clients’ budgets and coordination of details with vendors • Experience and ability to understand, adhere to and AAA 5 Diamond and Mobile 5 star standards. • Excellent leadership skills with the ability to train and motivate individuals, creating and maintaining a cohesive team. • Strong relationship and communication skills with the guests, management and employees • Excellent written and verbal communication skills. • Flexibility to work extended hours, weekends, and public holidays Once your application is submitted, a Human Resources representative will reach out via email to advise on the next steps in the recruitment process. Please visit our Careers Website at www.ritzcarltonjobs.ky to view more details on the job role. Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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Responsibilities

The Meeting and Special Events Manager is responsible for managing all aspects of the Meetings and Special Events department, ensuring high-level service and seamless execution of events. This includes overseeing logistics, budgeting, and maintaining client relationships throughout the event process.