Meeting & Event Manager at The Osthoff Resort

Elkhart Lake, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Planning, Conference Services, Catering Management, Budgeting And Estimating, BEO Creation, Client Relationship Management, Upselling, Problem Solving, Time Management, Microsoft Office Suite, Event Management Software, Communication, Organization, Leadership, Vendor Coordination, Networking

Industry

Hospitality

Description

Meeting and Event Manager - The Osthoff Resort & Spa Job Purpose As a Meeting and Event Manager, you will be pivotal in driving group catering opportunities, including weddings, ensuring maximum utilization of event spaces and optimizing revenue to exceed resort targets. It is necessary to thrive in a fast-paced environment. This role involves coordinating service across the banquet department and the resort. Upholding high productivity levels while delivering warm, hospitable, and enthusiastic service is essential. This role ensures all aspects of events run smoothly and efficiently, meeting the specific needs and expectations of clients. This position offers an exciting opportunity to work in a dynamic team environment, leading the successful execution of events. If you have a passion for event planning or hospitality, and a commitment to excellence, we invite you to apply! Duties and Responsibilities * Handle and convert inquiries for catering via phone calls, walk-ins, and emails. * Finalize and meticulously detail all group, catering, and in-house business. * Serves as the main contact and coordinator for weddings. Coordinates with wedding couples for all events, including tasting, rehearsal, ceremony, reception details, and vendor arrangements. * Develop and implement comprehensive catering agreements and estimates. * Create BEOs (Banquet Event Orders) and obtain proper signatures and guarantees within required timelines. * Prospect and network for new catering opportunities; track leads in Delphi. * Maintain accurate and organized catering sales files and notes. * Communicate service needs to other departments, including creating Resumes for each group to distribute to resort departments. * Collaborate with other departments to assist clients in executing their event visions. * Identify upselling opportunities to maximize revenue from each group. * Recommend areas for profit improvement to the Director. * Collaborate with the resort marketing team to attract event business. * Ensure bookings are properly placed with a healthy space ratio to meet or exceed revenue plans. * Design, develop, and sell creative catered events. * Design room layouts for prospective or booked clients as needed. * Assist the sales team with estimates or site inspections to help secure group business. * Maintain knowledge of market trends, customers, and competition. * Complete any required reporting. * Conduct walk-in tours and pre-con meetings as needed. * Attend management meetings as needed. * Perform tasks and projects supporting client schedules and revenue achievement, including night or weekend appointments when necessary. * Build relationships and provide exemplary customer service to drive satisfaction and loyalty. * Complete other duties as assigned by the department Associate Director, Director and/or Executive Team members. * Dissemination of the resort’s values, mission, vision and culture. Qualifications * Education: Degree in Hospitality Management, Business Administration, or a related field preferred. * Experience: Prefer a minimum of 2 years’ experience in event planning or conference services, with a proven track record of managing events. * Skills: Exceptional organizational, communication, and problem-solving skills. Proficiency in event management software and Microsoft Office Suite. Ability to work independently and as part of a team. Proficient in using time management tools and techniques to optimize productivity. * Attributes: Detail-oriented, proactive, and capable of handling multiple tasks simultaneously. Strong leadership abilities and a customer-focused, positive attitude. Capable of managing and addressing pressure with a solution-oriented mindset and positive attitude. * Polished personal presentation with a warm, confident demeanor. * Flexibility to work a varied schedule to meet client needs and provide office coverage. This will include some weekends and evenings. * Ability to learn quickly and accurately. Working Conditions * Environment: Office and resort setting. Occasional travel may be required. The ability to conduct site visits and assist with operations where needed is expected. * Hours: Full-time position with some evening and weekend work based on event schedules. * Reports to: Director of Sales Why Work at the Osthoff Resort & Spa? The Osthoff Resort & Spa’s mission is to deliver the best Midwest resort experience to our guests. We create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort & Spa, you're not just a part of our team--you're a part of our family. Come grow with us and love where you work! The Osthoff Resort & Spa is an Equal Employment Opportunity Employer. About Us At The Osthoff Resort & Spa, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort & Spa is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.

Responsibilities

Drive group catering and wedding opportunities to maximize revenue and event space utilization. Coordinate all event logistics, from initial inquiry and BEO creation to final execution and inter-departmental communication.