ABOUT SERENDIPITY LABS

Serendipity Labs offers upscale workplace communities to its members from a cross section of industries. It does so through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking memberships and venues for events and business meetings. With a growing national and international network, our flexible membership plans allow Members to work, meet and innovate in our inspirational settings in urban and suburban locations. By building on hospitality and coworking industry experience, Serendipity Labs understands how to exceed Member and Guest expectations. We are looking for candidates who are passionate about delivering upscale experiences and who want to run a business within this high growth, fast paced industry.

MEMBER EXPERIENCE

• Assist with the staffing of reception during lab opening hours as needed.
• Be visible and always delighted to assist.
• Responsible for resolving member issues and escalating them when needed.
• Develop a rapport with Members to cultivate a warm professional environment and sense of community.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum 1-2 years of experience as a Team Leader in a hospitality driven environment (hotels,retail).
• Ability to consistently deliver a high level of customer service.
• A keen attention to detail and ability to be proactive in support Team, Members, and Guests
• The ability to lead and delegate while holding Team Members accountable.
• Excellent organizational skills including the ability to prioritize and multitask.
• Ability to work with grace under pressure and demonstrate flexibility.
• Good basic IT knowledge and the ability to learn, use, and troubleshoot systems.

REQUIREMENTS:

• Reasoning, remembering, mathematics, appropriate language (written and verbal) ability.
• Support and interact with members, visitors and lab staff
• Hearing – Ability to receive detailed information through oral and telephone communication.
• Talking – Clearly expresses ideas by means of spoken word.
• Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision)
• Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location.

Please refer the Job description for details