Meeting & Events Associate - Yellowstone National Park at Xanterra Travel Collection

Mammoth, Wyoming, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

22.5

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organizational Skills, Attention To Detail, Microsoft Office, Event Planning, Hospitality, Logistics Coordination, Proposal Preparation, Team Collaboration, Problem Solving, Time Management, Software Proficiency, Feedback Collection, Inventory Management, Training Support

Industry

Hospitality

Description

Overview Live. Work. Explore. as a part of our Marketing/Sales team in Yellowstone National Park! You'll get to sell the experience of Yellowstone National Park to guests! Coordinate bookings for groups wanting to visit Yellowstone for family reunions, weddings, conferences, private charters and more. Help them have an occasion to remember! Job Summary: As a Meetings & Events Associate, you’ll support the coordination and execution of group events, weddings, meetings, and special gatherings at Yellowstone National Park Lodges. This role is essential to ensuring smooth event operations and legendary hospitality from inquiry to departure. You'll work closely with the Sales, Banquets, Lodging, and Food & Beverage teams to deliver unforgettable guest experiences in one of the most iconic locations in the world. The Details: Position Type: Full-Time, Year-Round Pay: $22.50/hour Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays) This position is currently 100% remote; however, it could be based out of the Yellowstone Office located in Mammoth Hot Springs, Wyoming. To be considered for a remote opportunity your primary residence must be located in the following states: AZ, CO, FL, ID, MI, MN, MT, NV, NC, NH, OK, SC, SD, TN, TX, UT, and VA. The company reserves the right to change the position from remote to in office at any time. Why Yellowstone National Park? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park. Benefits: Medical, Dental, Vision Paid Time Off and Holidays Disability Insurance 401k with match Life and AD&D Insurance Employee Assistance Program Wellness Programs Learning and Development Programs Perks: Free Yellowstone & Grand Teton National Park pass Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more) Access to discounted services at Yellowstone Medical Clinics operated by STGi. Employee discounts at local gateway communities Retail, Lodging and Travel Discounts $350 Referral Bonus Program The adventure of a lifetime! Responsibilities Act as the primary contact for event inquiries and provide timely, professional responses to RFPs and service questions. Coordinate pre-event communication with clients and internal teams to ensure accurate logistics. Deliver exceptional hospitality aligned with Yellowstone’s Legendary standards. Prepare and send proposals, contracts, and event documentation. Maintain accurate event details and guest information in systems like Opera and Delphi/Salesforce. Track room and event space blocks and compile/distribute event materials (e.g., BEOs, itineraries). Collaborate with departments (Banquets, Lodging, Housekeeping, etc.) for seamless event execution. Assist with on-site logistics, signage, guest check-in, and issue resolution. Collect post-event feedback and ensure accurate billing. Maintain organized event files and documentation. Assist with shipping, ordering, and inventory of event supplies. Support updates to internal procedures, tools, and training materials. Work closely with and report to the Meeting & Events Sales Manager. Provide support to the Director of Marketing & Sales as needed. Support trade shows, familiarization tours, and on-site client visits. Stay current on property offerings, menus, service fees, and operational procedures. Qualifications Required: 1–2 years of experience in hospitality, events, or administrative support Strong customer service and communication skills Highly organized with strong attention to detail Ability to manage multiple tasks and meet deadlines with minimal supervision Proficiency in Microsoft Office (Outlook, Word, Excel) Comfortable learning new software systems (training provided) Availability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed Ability to lift up to 30 lbs and work on your feet during events Must be eligible to work in the U.S.; valid driver’s license preferred Preferred: Familiarity with Opera PMS, Delphi/Salesforce, or similar reservation/sales systems Knowledge of wedding planning, event planning, catering, or group services Previous experience working in a national park, resort, or unique destination setting Physical Requirements include: Must be able to stand for long periods of time, approximately 8 hours. Must be able to walk for long periods of time. Must be able to sit for long periods of time. Must be able to lift and carry a minimum of 25 pounds. Must be able to bend, stretch, and reach for extended periods of time. Must be able to work a varied schedule including nights, weekends and holidays. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Responsibilities

The Meetings & Events Associate will coordinate and execute group events, ensuring smooth operations and exceptional hospitality. Responsibilities include managing inquiries, preparing documentation, and collaborating with various departments for event success.