ABOUT ISH VENUES

ISH Venues is part of International Students House (ISH), a well-established London student centre offering accommodation, social spaces, and support services for British and international students. Our venue includes eight versatile event spaces used by a wide range of clients, including charities, local authorities, corporate partners, and international organisations.
We also collaborate with our entertainment brand, 229 The Venue, hosting live music, club nights, and entertainment events. The synergy between ISH Venues and 229 makes this role fast-paced, diverse, and collaborative.
Profits from both brands directly support our charitable mission: helping students from low socioeconomic backgrounds with financial and well-being support. Our vision to foster international friendship and positive change continues to guide us, as it has since 1917.

REQUIRED EXPERIENCE & SKILLS

• Previous experience in event or conference operations
• Confident with audio-visual and sound equipment
• Excellent communication and customer service skills
• Leadership or supervisory experience
• Professional, calm under pressure, and tactful
• Flexibility to work irregular hours (including evenings and weekends)
• Commitment to diversity, equity, and inclusion

ROLE OVERVIEW

As Operations Team Leader, you’ll play a vital role in delivering smooth, professional events. You’ll work hands-on to prepare meeting rooms and support technical needs, supervise the porter team, liaise with clients, and ensure a high standard of service throughout.
You’ll be the go-to person in the absence of the Operations Supervisor and ensure events are set up, run efficiently, and leave a positive impression on all attendees.