Meetings & Events Coordinator
The Meetings & Events Coordinator, has responsibility and accountability of the hire of the hotel meetings and events hire. Taking bookings, developing key relationships and ensuring meetings and events are managed effectively. You must be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach. To constantly exceed guest expectations, delivering the highest standards of customer service, at times under great pressure.
· Manage the sales and bookings of meetings and events, dealing with enquiries, following up with potential clients, meeting clients and promoting offers.
· Ensure effective systems for bookings and invoicing are in place, reviewing and updating processes as required.
· Manage the booking system and record data
· Determine rates, prepare proposals to meet and exceed the client’s expectations.
· Ensure that meetings and events are delivered by ensuring detailed management schedules are prepared and staff are briefed of client’s needs.
· Capture the client’s vision and effectively convey and deliver this.
· Nurture and build relations with current and potential clients, conference agencies and corporate/private supporters.
· Maximise turnover and profit working to grow the business.
· Periodical reviews with the GM
· Identify new markets and business opportunities.
· Proactively solicit new accounts for the hotel by sales calls daily.
· Provide quick and timely responses, immediate communication to develop professional long terms business relations.
· Develop relations with sister properties to strengthen the company portfolio and strengthen customer base and opportunities.
· Collaborate with team to develop and implement plans effective for enhancing sales and overall company performance.
· Ensure provision of proper aftercare sales support and service to clients.
· Organise/be actively involved in sales meetings to discuss activities and future plans.
· Connect with people in a meaningful way, continually innovating to expand the reach with key corporate, business and community organisations.
· Host and entertain clients
· Conduct show rounds, fam trips as necessary.
· Be aware of company and hotel policies which affect the M & E department.
· Have full product knowledge of the facilities offered at the hotel.
· Cross sell the estate utilising all venues to the maximum capacity utilising all areas.
· Ensure that there are appropriate professional standards of behaviour in the department.
· Promote teamwork within the department and with other departments.
· Assist in other departments during emergencies or as deemed necessary by the Operations / General Manager.
· Carry out other duties/tasks outside normal routines but within the overall scope of the job.

· To implement the consistent delivery of superior customer service.

• To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
• To assist with maintaining and improving departmental operating standards.

Please refer the Job description for details