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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We are currently seeking a Meetings & Events Global Process Manager to oversee the daily activities of our operational team within the Global Travel and Events program. This role will focus on coordinating work activities, setting team priorities, and ensuring efficient task completion while adhering to established policies and procedures.
The ideal candidate will demonstrate strong supervisory skills and the ability to coach team members effectively. They should excel at coordinating with other supervisors and understanding how their team’s work impacts related operational areas.

BASIC QUALIFICATIONS

• 3 years project management or meeting & events operations management
• Demonstrated experience in setting priorities and managing workflow
• Strong analytical and problem-solving skills with data-driven decision making experience
• Superior verbal and written communication skills, including executive-level presentation experienceWorking knowledge of organizational change management process

PREFERRED QUALIFICATIONS

• Experience with:
• Team Scheduling and resource allocation
• Performance monitoring and evaluation
• Standard Operating Procedures (SOPs)
• 4-year college degree or equivalent work experience in Business Administration, Hospitality Management, or related field
• Expert knowledge in creating and maintaining:
• Process maps and workflows
• Training Materials and Playbooks
• Quality Control Measures
• Proficiency in:
• Project management software (e.g. Microsoft Project, Asana, or similar)
• Event management platforms
• Microsoft Office Suite
• Business analytics tools
• Experience using waterfall, six sigma yellow or green belt, lean or agile project management methodologies
• Professional certification in Project Management Professional (PMP) and/or events management (CMP, CMM, or DES)
• Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams/stakeholders

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

• Drive the creation, maintenance and optimization of global playbooks, process flows and standard operating procedures (SOPs) for meetings and events management, while identifying opportunities for process enhancement
• Create and manage operational project plans utilizing agile methodologies for complex meeting and event initiatives, including resource allocation, timeline management, risk assessment, and mitigation strategies
• Implement change management best practices to minimize disruption and ensure smooth adoption of new meetings and events processes and procedures
• Provide regular project status updates, milestone tracking, and communication to internal M&E teams, while maintaining transparency and alignment.
• Assist with other related tasks as assigned
• Supervise and coordinate daily operational activities of the Operational Excellence team within Amazon Meetings and Events
• Set priorities and deadlines for team members to ensure efficient task completion
• Coach and develop team members to meet performance expectations
• Monitor team compliance with established policies and procedures
• Provide regular performance feedback and conduct evaluations
• To drive and maintain a sustainability mindset in all activity