Are you an experienced hospitality professional looking for an exciting leadership role? We are seeking a Meetings & Events Operations Manager to oversee the seamless execution of all meetings, conferences, and events in our hotel. This is an opportunity to drive excellence in event operations while maximizing guest satisfaction and revenue.

DESIRABLE QUALIFICATIONS

• Leadership qualification or industry awards
• Previous experience with a recognized hospitality brand

ABOUT THE ROLE

As a Meetings & Events Operations Manager, you will be responsible for managing all aspects of the events function, ensuring exceptional service and operational efficiency. You will work closely with the Food & Beverage Manager and Director of Sales to drive event revenue and deliver outstanding guest experiences.

KEY RESPONSIBILITIES

• Oversee and coordinate all meeting and event operations
• Work closely with sales and reservations teams to maximize bookings and revenue
• Manage a team of event service professionals, ensuring top-tier guest experiences
• Ensure function rooms are set up, fully equipped, and meet guest expectations
• Monitor food & beverage service, ensuring quality and compliance with brand standards
• Handle guest feedback, resolve issues, and continuously improve service delivery
• Develop strategies with the Director of Sales to achieve revenue goals
• Conduct regular audits and inspections to maintain operational excellence