Reporting to the Director, Operations, the Member Administration Services Team Lead oversees the Member Administration Services department. This includes ensuring member self-payments have been processed in a timely manner, dependent and beneficiary data is up to date, as well as ensuring all reciprocal records have been processed. The Team Lead is also responsible for managing and mentoring their team members, fostering a collaborative and high-performance work environment.
Key Responsibilities

EDUCATION

Minimum Required:

• Post Secondary Diploma in a related field.

Preferred:

• Bachelor’s degree in health administration, business administration, or a related field.
• Pension Plan Administration Certificate (PPAC)
• Certified Employee Benefit Specialist Designation (CEBS)

EXPERIENCE

Minimum of 5 years of experience in group benefits and pension administration, with at least 2 years in a leadership role

JOB SPECIFIC SKILLS

Minimum Required:

• Strong leadership and mentoring abilities.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and problem-solving.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and commitment to accuracy.
• Time management skills
• Familiarity with pension, and health and wellness programs and systems.
• Intermediate knowledge of Windows OS and Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook), including the ability to create, format, and manage complex documents, spreadsheets, presentations, and emails, as well as troubleshoot basic software issues.

Preferred:

• Knowledge of reciprocal processes between plans would be considered an asset.

Benefits
At ACAW Trust Funds, we believe that the strength of our organization starts with our people.
We foster a workplace where personal and professional development are encouraged through continuous learning opportunities and dedicated support. Our team members enjoy a competitive benefits package and a collaborative, welcoming atmosphere that makes coming to work rewarding.
Be part of a team that values growth, positivity, and purpose — your future starts here!
Job Types: Full-time, Permanent

Benefits:

• Dental care
• Life insurance
• On-site parking
• Paid time off

Work Location: In perso

Please refer the Job description for details