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Member Advisor I at FIRSTLIGHT FEDERAL CREDIT UNION

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

21.67

Posted On

23 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Financial Institution Experience, Call Center Experience, Problem Solving, Communication, Member Service, Online Banking, Mobile Application, Professionalism, Core Values, Service Expectations, High Volume, Inquiry Resolution, Referral Skills, Supervision, Memorable Experience

Industry

Banking

Description

Job Details Level: Entry Job Location: Administration Building - El Paso, TX Position Type: Part Time Education Level: High School Salary Range: $17.33 - $21.67 Hourly Job Shift: Day Job Category: Customer Service Job Description Assist members in a high-volume contact center via telephone and online channels such as public website, online banking platform, and mobile application. The MA responds and resolves member inquiries with a one call resolution while maintaining the highest level of member service. Identifies the member financial needs and makes appropriate referrals to other product specialists. Provides a professional and memorable member experience with every interaction. Role models the Credit Union’s Core Values. Meets or exceeds service expectations as reflected in their Voice of the Member survey scores. An MA may work on or offsite. Works under close supervision. Job Qualifications EDUCATION/CERTIFICATION: High school diploma or equivalent. EXPERIENCE REQUIRED: One (1) year of financial institution experience, or two (2) years of call center experience, or three (3) years of customer service experience for every year of financial institution experience required.

Responsibilities

Assist members in a high-volume contact center via telephone and online channels. Respond and resolve member inquiries while maintaining the highest level of member service.