Member Advocate (Claims) at Redirect Health LLC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

21.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-Solving, Coordination, Relationship-Building, Empathy, Advocacy, Communication, Cost Management, Documentation, Care Coordination

Industry

Hospitals and Health Care

Description

About This Role Financial Assistance Representative exists to help Redirect Health members access affordable, high-quality healthcare by securing financial assistance and coordinating care with confidence and compassion. In this role, you will: Serve Redirect Health members as their advocate through patient assistance programs, charity care, and alternative funding options Be responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for members Directly impact healthcare affordability and access, ensuring members feel supported every step of the way This is a hands-on, hybrid role for someone who: Enjoys problem-solving, coordination, and relationship-building Takes ownership and follows through Wants their work to have real-world impact on people’s health and finances What You’ll Do In this role, you will: Own: Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources Support: Members through phone and email communication with clarity, empathy, and transparency Collaborate with: Members, internal providers, hospitals, and external facilities to coordinate care at fair, negotiated rates Improve: Cost management, coordination workflows, and member experience through strong documentation and follow-through Advocate for: Members’ financial and healthcare needs across provider offices and hospital systems A strong performer in this role is known for: Leading with empathy and advocacy Navigating complex situations calmly and thoughtfully Consistently delivering timely coordination, cost savings, and member confidence How Success Is Measured Success in this role is measured by: Meeting or exceeding KPIs tied to coordination, advocacy, and turnaround times Successful placement of members into appropriate financial assistance programs Member satisfaction, trust, and confidence throughout their care journey Positive collaboration and contribution to internal improvement initiatives What We’re Looking For We’re looking for someone who: Brings relevant experience in healthcare administration, care coordination, or case management Communicates clearly and with empathy Takes ownership and follows through Enjoys simplifying complex healthcare and financial processes Works well across teams and external partners Cares deeply about helping people High School Diploma or GED: Required 1+ year of healthcare administrative support or case management experience: Required Patient Assistance Advocate or Financial Counselor background: Preferred Experience with Microsoft Word, Excel, and EMR systems: Preferred Why Join Redirect Health What “Free Healthcare” Actually Means When we say free, we mean $0 out of your paycheck and $0 when you need care: $0 monthly premiums $0 to add your spouse or children $0 deductibles (we reimburse them) $0 out-of-pocket maximums This benefit alone can save families tens of thousands of dollars. What You’ll Earn Starting Pay: $21.00/hour FREE healthcare for you and your entire family Dental & Vision insurance Paid time off & sick time 401(k) access A mission-driven team that believes in doing the right thing Ready to Make a Difference? If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.

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Responsibilities

In this role, you will own member financial assistance cases and support members through communication. You will collaborate with various stakeholders to coordinate care and advocate for members' financial and healthcare needs.