Member Bills & Reimbursement Manager - Free Healthcare Benefit for Entire F at Redirect Health LLC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

65000.0

Posted On

16 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Billing Oversight, Claims Processing, Compliance, Member Support, Cross-Functional Collaboration, Data Reporting, KPI Tracking, Analytical Thinking, Communication, Operational Excellence, Customer Service, Problem Solving

Industry

Hospitals and Health Care

Description

What You’ll Do as the Member Bills and Reimbursement Manager As part of the Redirect Health Customer Success function, you’ll be responsible for: Team Leadership Manage and develop the Member Bills and Reimbursement team Set performance goals, oversee team structure, and monitor workload Lead team meetings and ensure compliance with changing plan guidelines Billing & Claims Oversight Oversee the full lifecycle of medical billing submissions and reimbursements Ensure SOPs are followed for claims processing, receipts, virtual card payments, and more Conduct audits and ensure compliance with plan benefits and regulatory requirements Member Experience & Escalation Handling Support members directly with escalated billing issues Communicate timelines and outcomes with clarity and empathy Identify opportunities to improve processes and prevent repeat issues Cross-Functional Collaboration Work closely with internal teams like TPA, Complex Claims, and Care Logistics Ensure clean handoffs, strong alignment, and timely resolutions Data, Reporting & KPIs Track and improve performance using key metrics like Speed to Closure and Clean Claim Rate Report on trends and lead improvement initiatives across the department What We’re Looking For 5+ years in a supervisory or managerial role Experience in healthcare billing, reimbursement, or claims (strongly preferred) Proven leadership skills and operational excellence Customer-first mindset and love for solving complex issues Strong communication, analytical thinking, and a hands-on approach What You’ll Earn Pay Range: $55k-$65k Salary FREE Healthcare for you and your family – with no payroll deduction Dental & Vision Insurance Paid Sick & Vacation Time 401(k) access after 6 months

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Responsibilities

Manage and develop the Member Bills and Reimbursement team while overseeing the full lifecycle of medical billing submissions and reimbursements. Support members with escalated billing issues and collaborate with internal teams to ensure timely resolutions.