EDUCATION AND EXPERIENCE

• Bachelor’s degree in communications, business, nonprofit management, or related field; equivalent experience may be considered.
• 3+ years of experience in member relations, client services, chapter/affiliate relations, association management, or similar role.
• Experience managing multiple projects and working with cross-functional teams.
• Proficiency in Microsoft Office Suite; familiarity with association management systems (AMS) or customer relationship management (CRM) tools preferred.
• Strong writing and editing skills, with an ability to craft clear, compelling messages.
• Prior experience in the association or nonprofit sector is a plus.
• Occasional travel and weekend work might be necessary to fulfill the position’s responsibilities.

ABOUT THE ROLE

The Member Board Relations Specialist plays a key role in strengthening relationships with our Member Boards and ensuring their voices help shape our programs and services. This role combines member relationship management, event and meeting coordination, survey and feedback systems, and cross-departmental collaboration.
You’ll own and coordinate high-visibility programs such as our internal ListServ, the Member Satisfaction Survey, scheduling leadership participation at board meetings, and maintaining the membership life cycle tracking system. You’ll also help bring member feedback into our product development process, manage Annual Meeting registration, and conduct listening sessions to better understand and respond to member needs.
Responsibilities:

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL:

• Have initiative and attention to detail.
• Be a relationship builder who thrives on connecting with people and fostering trust.
• Communicate clearly and confidently, whether in writing, over video calls, or in person.
• Stay organized and manage multiple projects and deadlines without losing sight of details.
• Approach challenges with curiosity, resourcefulness, and a solutions-oriented mindset.
• Adapt quickly to changing priorities and member needs.
• Work collaboratively in an inclusive organization environment across departments while also taking ownership of your own projects.
• Be comfortable using data and feedback to guide decisions and improve programs.
  Qualifications: