Member Care Advocate - Central at TrueScripts Management Services

Washington, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pharmacy Claims Processing, Customer Relations, Problem Solving, Analytical Thinking, Attention to Detail, Communication Skills, Multi-tasking, Microsoft Office

Industry

Pharmaceutical Manufacturing

Description

Description What We’re About…TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering Amazing Care. Did we mention Amazing Care? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that Amazing Care starts from within, and our culture is reflective of this philosophy. Our team members enjoy: A wide range of health insurance options including medical, dental and vision A strong salary and bonus program A robust 401k and company match Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan! A wellness program including financial incentives, chiropractic and massage services, and fitness stipends A cohesive, family-based culture Charitable contributions and volunteer time Ok, enough about us. Here’s what we need from you: A future team members' values need to align with TrueScripts' core values of Integrity, Respect, Innovation, and Service. This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a ‘can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed. ** Preferred applicants will reside in Central time zone. Position Overview: The Member Care Advocate is responsible for performing all tasks relative to in-house and external communications with TrueScripts members, doctor’s offices’ and pharmacies. This position responds to member and client inquiries, assists members with appropriate prescription benefits, and problem solves any issues in our claims system. The role provides administrative support to Member Care Leadership, Client Success & Executive teams. This is an in-office/hybrid role located in Washington, Indiana. Primary Roles and Responsibilities: Account Inquiries & Claims Processing Assist TrueScripts' members with pharmacy claims processing and plan benefits Receive phone calls/emails from members, clients, pharmacies and/or physician offices Troubleshoot claim processing problems and/or inquiries in claims adjudication system Respond to website inquiries Become proficient in all aspects of claims adjudication system Communicate escalated member service concerns to manager Account Support QA testing for client transitions/changes Complete pharmacy contact sheet for fax notifications Claims Logging, Invoicing & Reporting Log Specialty Care, Brand Care, Paper Claims, and Fee for Prior Authorizations on SharePoint Log Specialty and Non-Specialty Prior Authorization approvals on SharePoint Prepare and send weekly/monthly invoices to the Accounting team Document actions and outcomes in the client database Requirements Education: High School Diploma, 2-year college degree in related field preferred Experience/Knowledge: Pharmacy technician or equivalent experience preferred Two years of applicable experience preferred Innovative thinking Ability to explain plans to members and partnered pharmacies Knowledge of claims processing helpful Analytical thinking and attention to detail Excellent communication and customer relations skills Problem solving skills Ability to multi-task and prioritize in an ever-changing environment Strong computer skills including Microsoft Office (Excel, Word, PowerPoint, Outlook)

Responsibilities

The Member Care Advocate is responsible for handling communications with TrueScripts members, doctors' offices, and pharmacies, assisting with inquiries and claims processing. This role also provides administrative support to various teams within the company.