Member Care Director at Inspirato
Victoria, BC, Canada -
Full Time


Start Date

Immediate

Expiry Date

04 Jul, 25

Salary

45000.0

Posted On

30 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Quotas, Presentation Skills, Negotiation, Salesforce, Addition

Industry

Marketing/Advertising/Sales

Description

QUALIFICATIONS

  • BA/BS degree or equivalent experience
  • 4+ years of account management, sales, or other relevant experience
  • Candidates must have experience and confidence working closely with a multitude of affluent clients. In addition, we are seeking:
  • Demonstrated ability to communicate, present, collaborate and influence credibly and effectively – with members, internal teams, management, etc.
  • Has met or exceeded stated goals or quotas
  • Experience in delivering member-focused solutions based on member needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Proficiency with current communication technology (MS Outlook, Salesforce, Chat applications, etc.) and aptitude to learn new systems
  • Prior experience in a selling environment
  • Prior management experience a plus

ABOUT US

Based in Denver, Colorado, Inspirato (NASDAQ: ISPO) is a luxury travel company providing affluent travelers access to a managed and controlled portfolio of hand-selected vacation options to ensure world-class service and certainty. Our portfolio features 100+ destinations, 350+ luxury homes, 50+ hotels and resorts, and custom travel experiences worldwide, available exclusively to our members.
At Inspirato, our mission is to inspire lasting memories and relationships by enhancing the way our members experience the world. Guided by our core values of care, courage, collaboration, and curiosity, we strive to deliver exceptional service and unique travel opportunities that create unforgettable experiences. Join us in our journey to enrich lives through meaningful connections and inspire a world of lasting memories!

Responsibilities
  • Focuses on revenue growth opportunities within the territory that contributes to: department booking goals, retention via subscription or annual dues, term extensions and upgrades.
  • Role is independent work with additional responsibility of working as a partner in a team. Initiates work in support of departmental and organizational initiatives and vision as defined by leadership.
  • Takes the lead on all member recovery concerns as needed, using independent discretion to resolve member issues, escalating only as required.
  • Approaches problems in a productive way, assumes positive intent, contributes to a positive culture, and remains productive by adapting to changing circumstances.
  • Demonstrates personal accountability and strength of character while also understanding the impact of actions on others.
  • Effectively articulates ideas in both written and verbal formats and seeks and values diverse opinions.
  • Provides feedback and coaching to motivate others and takes accountability for missteps and mistakes.
  • Is results oriented, embraces goals, and takes ownership of results and outcomes.
  • Weekend / Holiday / Early Morning / Evening coverage is required.
Loading...