Member Contact Specialist at Jolt Credit Union

Saginaw Charter Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Problem-solving, Microsoft Office, Multitasking, Organization, Financial transactions, Cross-selling, Banking, Credit union services, Loan applications, Data entry, Conflict resolution, Relationship building

Industry

Financial Services

Description

Description Join Our Team as a Full-Time Member Contact Specialist (Call Center) Location: State Street Branch – Saginaw, MI Schedule: 40 hours/week (Monday through Saturday) Are you energized by helping people, building relationships over the phone, and delivering service that goes above and beyond? Do you thrive in a supportive, community-focused environment where every interaction matters? If you’re ready to give it all you’ve got, every day and everywhere, then Jolt Credit Union wants to meet you! Why Join Jolt? At Jolt Credit Union, we’re more than just a financial institution – we’re a movement. We believe in giving back to our community, building meaningful relationships with our members, and supporting each other as teammates. When you join our team, you’re part of something bigger. What We Offer You 4 Competitive Medical Plan Options Dental and Vision Insurance 401(k) with Employer Match Flexible Spending Account(s) Employee Assistance Program Employee Wellness Program with Quarterly Bonus Incentives Training, Growth Opportunities, and a Supportive Team Culture Paid Time Off About the Role As a Member Contact Specialist, you’ll be the voice of Jolt for our members – greeting them over the phone, helping them navigate financial transactions, and recommending products that improve their financial well-being. Your schedule will be Monday - Friday, including some Saturdays from 9am-12pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment. Key Responsibilities Deliver service to both members and coworkers that is in alignment with our Service Promise: "Giving it All We've Got, Every Day and Everywhere" Provide exceptional member service, cross sell & recommend credit union services to members on a daily basis, primarily over the telephone Ability to analyze member problems/complaints and find beneficial solutions in a timely manner Provide deposit, loan rate, and service information as well as information on new and ongoing promotions Process share withdrawal and fund transfer requests Provide account information: balances check clearings, deposit postings and statement information Record research requests. Deliver to appropriate personnel for forms distribution Provide membership information: field of membership qualification and new account initiation Process payment or deposit corrections when necessary Explain credit union policies and procedures, including wire transfers, stop payments, address changes, loan applications, and direct deposit requests Process stop payments, address changes and loan applications Responsible to uphold the principle of privileged communication Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions What You Bring to the Team Customer service expertise (2+ years preferred, especially in banking, credit union, teller, or lending). Excellent communication & problem-solving skills. Confidence with computers and Microsoft Office. Ability to stay organized, multitask, and adapt in a fast-paced environment. A passion for helping others and selling solutions that benefit them. We value people who are: Energetic Motivated Empathetic Committed to community service If that sounds like you, you’ll feel right at home here. Incentives & Growth We believe great service deserves to be rewarded. You’ll have opportunities to earn referral-based incentives, and we support your growth every step of the way through continuous, in-house education and opportunities to level up in your role with increased pay. Note: Telephone conversations between Member Contact Specialists and members may, on occasion, be monitored or recorded for the purposes of training, coaching, and feedback and quality assurance on an unannounced basis.

Responsibilities

The Member Contact Specialist serves as the primary point of contact for members via telephone, handling financial transactions and account inquiries. They are responsible for recommending credit union products and resolving member issues while adhering to federal and state financial regulations.