Member Engagement Associate at Greater Burlington YMCA

Burlington, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem-Solving, Reliability, Dependability, Flexibility, Cash Handling, Communication, Professionalism, Conflict Resolution, Facility Tours

Industry

Non-profit Organizations

Description

Description Are you a friendly and outgoing individual who loves connecting with people? The Greater Burlington YMCA is looking for part-time Member Engagement Associates to provide exceptional service, build relationships, and create a welcoming atmosphere for all members and visitors. As part of the Y team, you’ll be part of a diverse and mission-driven organization dedicated to nurturing youth, promoting healthy living, and fostering social responsibility. Join us and make a difference every day! Schedule and Location: This position is at our 298 College St facility in Burlington, VT. Why You'll Love This Job: Make an Impact: Help create a welcoming and supportive environment for all Y members. Build Connections: Engage with members, program participants, and visitors. Enjoy Y Benefits: Free Y membership, program discounts, and access to training opportunities. Work in a Positive Environment: Be part of a team that values Caring, Honesty, Respect, and Responsibility. What You'll Do: Welcome & Assist Members: Greet all members and visitors, ensuring they feel comfortable and valued. Manage Memberships: Assist with new memberships, renewals, and general account management. Provide Information: Answer questions about YMCA programs, classes, and facility offerings. Give Facility Tours: Guide prospective members and highlight the benefits of joining the Y. Handle Transactions: Process payments, troubleshoot system issues, and manage basic cash handling. Answer & Direct Calls: Provide prompt and helpful phone assistance. Maintain a Clean & Organized Space: Ensure the front desk and surrounding areas remain welcoming and tidy. Resolve Member Concerns: Address questions or issues in a friendly and professional manner. Support Daily Operations: Assist with additional tasks as assigned to enhance the member experience. Requirements What We’re Looking For: Excellent customer service skills with a friendly and professional attitude. Strong problem-solving abilities and a willingness to help members efficiently. Reliable, dependable, and flexible in meeting the needs of the facility. Basic cash handling skills. Commitment to the Y’s core values: Caring, Honesty, Respect, and Responsibility. WORK ENVIRONMENT & PHYSICAL DEMANDS: The physical demands described here are representative of those necessary for the role and are essential to ensuring the safety and well-being of children in our care. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Work is primarily performed in an office setting with extended periods at a desk using a computer. While performing the duties of this job, the employee is regularly required to communicate. Ability to navigate the workspace efficiently. Must be able to remain calm under pressure and respond appropriately to urgent or emergency situations, making quick decisions and taking action in accordance with organizational procedures.

Responsibilities

The primary duties involve welcoming and assisting members and visitors, managing memberships, answering program inquiries, and guiding facility tours to ensure a positive experience. Associates will also handle front desk transactions, answer phones, maintain the tidiness of the area, and resolve member concerns professionally.