PACKAGE

Salary: Competitive (and dependent on experience)
Reporting to: Head of Membership
Required: ASAP 2025
Location: Hybrid – London office (Bank) 2 days per week, remote working available

SKILLS & EXPERIENCE

• Ideally 3+ years’ experience in association membership, event, or conference sponsorship sales.
• Self-motivated, target-oriented, ready to leap straight in and be an effective team player.
• Proven experience of relationship building alongside delivering engagement plans to drive demonstrable retention and growth.
• Fantastic communicator with the ability to seamlessly connect people, face to face and on the phone and in written communication.
• The ability to work confidently; highly organised and solution focused.
• High standard of interpersonal skills, professional confidence and tenacity.
• Self-motivated and target-oriented approach with the desire to achieve KPIs and financial rewards.
• Fluent spoken and written English.
• Experienced at building and maintaining relationships with clients.
• Experienced at working with project, marketing and content colleagues to support both the internal and external storytelling of the association’s efforts.

ABOUT THE ROLE

We are seeking a Member Engagement / Client Success Manager to join our creative, motivated and passionate team in this fast-growing business. Based in London (Bank) but with a progressive work policy to allow for working from anywhere in the UK.
Reporting to the Head of Member Engagement, the Member Engagement / Client Success Manager will work alongside our Membership Manager’s, to build valuable relationships with key industry stakeholders. The role seeks to gain valuable knowledge from the members that will help the wider team build member participation and retention, and thus support the prosperity of a highly engaged and thriving payments industry.
The successful candidate will have a proactive approach, paying close attention to detail and ensuring that the members are engaged throughout the year, culminating in successful renewals. The ideal candidate will also have previous experience in a client-facing role.

KEY RESPONSIBILITIES

• Build relationships with members and learn about their priorities, using this knowledge to develop a strategic plan for engagement.
• The first point of contact for members enquiries and coordinating internally to follow-up.
• Understanding members business objectives, working with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.