Member Engagement Manager at Charleston Metro Chamber of Commerce

North Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

80000.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Membership Growth, Relationship Cultivation, Member Retention, Lead Generation, Cold Calling, Sales Goals, Customer Service, Communication, Interpersonal Skills, CRM Database, Microsoft Office, Self-Motivation, Team Orientation, Organization, Strategic Thinking, Accountability

Industry

Non-profit Organizations

Description

CHARLESTON METRO CHAMBER OF COMMERCE Member Engagement Manager Job Title: Member Engagement Manager Division: Membership & Corporate Partnerships Reports to: Senior Vice President of Membership & Corporate Partnerships FLSA Status: Full-time, Non-Exempt Revised Date: February 19, 2026 DESCRIPTION The Member Engagement Manager plays a vital role in advancing the Charleston Metro Chamber of Commerce’s mission to initiate, advocate, and empower a prosperous business environment across our region. This position is responsible for driving membership growth by identifying and securing new members, while cultivating strong, lasting relationships that enhance member engagement and retention. Serving as a key ambassador of the Chamber, the Member Engagement Manager connects regularly with business leaders and stakeholders throughout Charleston, Berkeley, and Dorchester counties, representing the Chamber at meetings, events, and in the broader community. This role requires a proactive, relationship-focused professional who thrives in a goal-oriented environment and is passionate about supporting the success of the local business community. Through this work, the Member Engagement Manager contributes directly to strengthening the Chamber’s impact, expanding its network, and fostering meaningful connections that support the continued growth and vitality of the Greater Charleston region. Creative Manager plays a key role in bringing the Charleston Metro Chamber’s mission to life through thoughtful, high-quality design. This role is responsible for producing design and visual content for the organization, creating assets for print, digital, publications, events and social media while ensuring consistency with the Chamber’s brand identity. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Develop and follow up on membership leads for new member sales * Actively seek new members by cold calling, researching and performing other lead generation activities * Targeting small businesses in Charleston, Berkeley and Dorchester counties * Present and explain membership benefits to potential new members * Maintain knowledge of goals, objectives and services provided by the Charleston Metro Chamber of Commerce * Actively support and attend Chamber events * Provide excellent customer service and have a positive attitude daily REQUIRED QUALIFICATIONS * Bachelor’s degree in any field or relevant work experience * Minimum of 2-year sales experience * Ability to meet and exceed monthly sales goals * Strong communication and interpersonal skills * Knowledge and ability to work in a CRM database and Microsoft Office * Self-motivated, team oriented and organized * Ability to embrace change and respond to daily situations that arise * Ability to work flexible hours including early morning and evening events DESIRED SKILLS * Have a servant heart * Ability to multi-task in a busy, fast-paced environment * Self-directed and able to work with little supervision * Seek out opportunities to grow and improve, not wait for them to show up * Proactive in addressing issues before they are a concern to the staff * Collaborative, not directive, in your communication approach * Exhibit a solidly calm demeanor under stressful situations * Is results driven and tenacious * Collaborate with team members to find the most comprehensive solutions for all involved * Take accountability for own actions, words and behavior * Know when a situation requires urgency and when to prioritize in light of financial ability and/or viewing the matter from a high-level organizational view * Encouraging to your co-workers OTHER RELEVANT ATTRIBUTES NECESSARY FOR SUCCESS * Self-starter who can anticipate the next thing, move, etc. and can help see where Chamber should or shouldn't weigh in. * A strategic thinker, who can see the big picture * Understands the Chamber’s work and has buy-in into our mission * A hard worker, not a clock watcher. Someone who will work to get the project done. * A professional who is an excellent representative of our organization. * Team oriented. Not an "I", but a "we" person. SUPERVISORY RESPONSIBILITIES None SKILLS AND ABILITIES Language Skills * Ability To Read, Analyze, And Interpret General Business Periodicals, Professional Journals, Or Budget Reports. * Ability To Effectively Present Information And Respond To Questions From Senior Leaders, Managers, And Employees Using Tact, Courtesy And Cooperativeness. Mathematical Skills * Ability To Add, Subtract, Multiply, And Divide In All Units Of Measure, Using Whole Numbers, Common Fractions, And Decimals. Reasoning Ability * Ability To Define Problems, Collect Data, Establish Facts, And Draw Valid Conclusions. * Ability To Deal With A Few Abstract And Concrete Variables, Exercising Judgment, Resourcefulness, Ingenuity, And Initiative. Other Skills And Abilities * Computer Knowledge to include: Microsoft Office * Knowledge of MS Excel NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Responsibilities

This role is responsible for driving membership growth by identifying and securing new members while cultivating strong relationships to enhance engagement and retention for the Chamber of Commerce. The Manager acts as a key ambassador, connecting with business leaders across three counties and representing the organization at various community functions.