Member Engagement Specialist at Salomon

Annecy, Auvergne-Rhône-Alpes, France -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM, Loyalty Program Management, Consumer Engagement, Omnichannel Strategy, Project Management, Data Analysis, Stakeholder Coordination, Direct-to-Consumer Marketing, Retention Strategy, Adobe Analytics, English Fluency, French Fluency

Industry

Spectator Sports

Description

Company Description Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson. “The Mountain Sport Company”, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon’s commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports. Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon’s heritage, culture, and commitment are tied together by one simple concept: the world’s leading mountain people creating the world’s leading mountain products. Salomon is responsibly committed towards the outdoor through its sustainability program. Diversity is one of Salomon’s five values, therefore we are committed to creating an inclusive environment for all. Salomon is headquartered in Annecy, France. Amer Sports est le leader mondial des équipementiers du sport avec les marques Salomon, Arc’teryx, Peak Performance, Atomic et Wilson. Salomon SAS, « The Mountain Sport Company », est née en 1947 au cœur des Alpes et berceau de l’alpinisme moderne. Grâce à la passion du sport et un design innovant, Salomon a créé une vaste gamme de nouveaux concepts révolutionnaires en fixations, chaussures, skis et vêtements pour le ski alpin et nordique et a pu apporter des solutions innovantes dans le footwear, et les équipements pour le snowboard, la compétition, l’alpinisme, la randonnée, le trail running and bien d’autres sports. Au travers de cette orientation vers la performance, Salomon innove et excelle sur les sports de montagne, en convertissant de nouvelles idées en produits et en repoussant les limites du possible. L’engagement, la culture et l’héritage de Salomon sont tous liés par un simple concept : chaque salarié peut faire de Salomon la marque de montagne de référence. Salomon s’engage de manière responsable pour l’outdoor au travers de son programme de développement durable. La diversité est l'une des cinq valeurs de Salomon, c'est pourquoi nous nous engageons à créer un environnement accessible à tous. Le siège de Salomon est basé à Annecy (74), France. Job Description We are looking for a passionate and consumer-centric Member Engagement Specialist to support the global development and execution of Salomon’s loyalty program and member engagement initiatives. Reporting to the Global Retention & Loyalty Manager, you will play a key role in enhancing the member experience, driving loyalty program adoption, and creating meaningful interactions across all Direct-to-Consumer touchpoints, both online and in-store. Your Main Missions: Loyalty Program Deployment & Execution • Support the global implementation and day-to-day management of Salomon’s loyalty program across eCommerce and owned retail channels. • Ensure loyalty benefits and experiences are consistently deployed across all consumer touchpoints. • Collaborate with global and regional teams to guarantee alignment and flawless execution across markets. Rewards & Member Experience Development • Contribute to the development and continuous improvement of loyalty rewards, exclusive benefits, special offers, and member experiences. • Use consumer insights and performance data to enhance engagement, retention, and repeat purchase. • Help evolve the loyalty value proposition to meet member expectations and business objectives. Partnerships & Exclusive Experiences • Support the development and activation of strategic partnerships that create added value for loyalty members. • Coordinate internal and external stakeholders to deliver exclusive experiences and member benefits. • Ensure partnership activations remain aligned with brand standards and priorities. Omnichannel Member Journey • Collaborate with Retail, CRM, Digital, and eCommerce teams to ensure loyalty features and communications are integrated consistently across all D2C touchpoints. • Contribute to improving both online and in-store member experiences. • Support initiatives that create seamless omnichannel consumer journeys. Product Testing & Community Engagement • Coordinate product testing campaigns as part of the S/PLUS Research program. • Work closely with Consumer & Market Insights teams to gather and share valuable consumer feedback. • Help strengthen engagement through community participation and exclusive product experiences. Performance Tracking & Insights • Contribute to loyalty reporting, dashboards, and KPI monitoring. • Analyze engagement and retention metrics to identify optimization opportunities. • Support ROI analysis and performance reviews of loyalty initiatives. Nous recherchons un(e) Member Engagement Specialist passionné(e) par l’expérience consommateur et la fidélisation pour accompagner le développement et le déploiement mondial du programme de fidélité de Salomon. Rattaché(e) au Global Retention & Loyalty Manager, vous contribuerez à enrichir l’expérience membre, développer l’engagement de notre communauté et assurer la cohérence des initiatives de fidélisation sur l’ensemble des points de contact Direct-to-Consumer. Vos principales missions : • Participer au déploiement et à l’animation du programme de fidélité à l’échelle mondiale. • Garantir l’intégration cohérente des avantages fidélité sur les canaux eCommerce et Retail. • Développer et faire évoluer les récompenses, avantages exclusifs et expériences membres. • Collaborer avec les équipes CRM, Retail, Digital et eCommerce afin d’assurer une expérience omnicanale fluide. • Développer des partenariats créateurs de valeur pour les membres. • Coordonner les campagnes de tests produits du programme S/PLUS Research. • Participer au suivi des KPI, des reportings et à l’analyse des performances du programme. • Identifier des opportunités d’amélioration continue pour renforcer l’engagement et la fidélisation. Qualifications What We’re Looking For: • Bachelor’s or Master's degree in Marketing, Communication, Business, or related field. • 3 to 5 years of experience in CRM, loyalty programs, consumer engagement, retention, or related marketing functions. • Experience working in omnichannel Direct-to-Consumer environments. • Strong project management skills and ability to coordinate multiple stakeholders across different regions and functions. • Customer-centric mindset with a strong interest in loyalty and consumer experience. • Strong presentation and communication skills. • Ability to work in fast-paced international environments and adapt quickly to change. • Experience with CRM and loyalty ecosystems. • Familiarity with Adobe Analytics and digital performance tools is a plus. • Fluent English required; French is a plus. Profil recherché : • Bac +3/5 en marketing, communication, commerce ou domaine équivalent. • 3 à 5 ans d’expérience en CRM, fidélisation, engagement consommateur ou marketing relationnel. • Expérience dans un environnement omnicanal Direct-to-Consumer. • Solides compétences en gestion de projet et coordination transverse. • Forte orientation consommateur et intérêt pour les programmes de fidélité. • Excellentes capacités de communication et de présentation. • Capacité à évoluer dans un environnement international et en constante évolution. • Expérience avec les outils CRM et programmes de fidélisation. • Une connaissance d’Adobe Analytics est un plus. • Anglais courant indispensable, le français étant un plus. Additional Information • Global role with strong exposure to CRM, Retail, Digital, eCommerce, and Consumer Insights teams. • Opportunity to shape the future of Salomon’s loyalty and retention strategy. • International environment with cross-functional collaboration. • Position based in Annecy, France. 🎯 Ready to create meaningful experiences and strengthen the connection between Salomon and its global community? Apply now and join the adventure. Ce que nous offrons : • Un rôle clé dans le développement de la stratégie de fidélisation de Salomon. • Une forte exposition internationale et transverse. • Un environnement dynamique, innovant et centré sur le consommateur. • Poste basé à Annecy. 🎯 Prêt(e) à contribuer à l’engagement de notre communauté et à faire évoluer l’expérience membre Salomon ? Rejoignez-nous.

Responsibilities

Support the global deployment and day-to-day management of Salomon's loyalty program across eCommerce and retail channels. Develop member rewards, strategic partnerships, and omnichannel journeys to enhance consumer retention and engagement.