ABOUT THE COMMONS

The Commons is an ecosystem of entrepreneurs, businesses, and curious minds—working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.
As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you’re looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you’ll be surrounded by passionate, like-minded individuals - The Commons is the place to be.

MEMBER EXPERIENCE & ENGAGEMENT

• Warmly welcome members and guests at the front desk, delivering outstanding customer service.
• Facilitate organic connections between members to promote a supportive, inclusive community.
• Lead inductions for new members, ensuring they feel welcome and equipped to enjoy their membership.
• Deliver personalised experiences that enhance member retention and satisfaction.

REQUIRED SKILLS & EXPERIENCE

• Previous experience in customer service, hospitality, fitness, or community engagement roles.
• Strong communication and interpersonal skills.
• Organised with excellent time management and multitasking abilities.
• Positive attitude with a customer-first mindset.
• Familiarity with WHS standards and commitment to safety.
• Ability to work independently and collaboratively as part of a team.

ABOUT THE ROLE

As a Member Experience Associate, you’ll be at the heart of The Commons community, providing warm, personalised service that supports member engagement, satisfaction, and retention. You will manage front desk operations, assist with onboarding, support sales and events, and ensure the facility is clean, welcoming, and fully operational.
Your role involves multitasking across member interactions, administrative tasks, procurement, and operational duties — all while upholding The Commons’ high standards and values.